Production Operations & Scheduling Manager

Anaheim Ducks Hockey Club

2d•$90,000 - $115,000•Onsite

About The Position

Owns the operational coordination of the OCVIBE Remote Operations Center (ROC) — both the scheduling of people and resources against the event calendar, and the technical scheduling and logistics of creative content delivery across all ROC disciplines. Keeps two things flowing: the crews and resources needed to run events, and the creative content from stakeholders that must be deployed across the ROC's technical systems on time and on the right surfaces. Acts as liaison between stakeholders, content creators, and ROC staff.

Requirements

High School diploma or equivalent; Bachelor’s degree in production, media, business, operations, or a related field preferred
Minimum of 3–5 years of progressively responsible experience in live entertainment, production operations, broadcast/media operations, or a related environment
Experience coordinating complex production schedules, resources, contractors, and competing operational priorities
Experience with Media Asset Management systems, metadata, media-delivery software, and associated media codecs
Experience with scheduling and trafficking programs
Knowledge of Pixera or Disguise Media servers a plus
Knowledge of Touchdesigner, Notch, Unreal Engine platforms a plus
Strong organizational and problem-solving skills, with the ability to evaluate priorities and develop practical solutions in a fast-paced environment
Excellent written and verbal communication skills, with the ability to work effectively with technical leaders, creative stakeholders, contractors, and business partners
Ability to manage multiple concurrent events and projects while meeting deadlines in a fast-paced live-entertainment environment
Ability to analyze resource requirements, operational data, budgets, and competing business needs and provide recommendations to leadership
Ability to troubleshoot, configure, and support media playback systems, including knowledge of Windows OS and Excel
Ability to work a flexible schedule, including evenings, weekends, and holidays as required
Ability to work in fluctuating temperatures
Comfortable with heights and occasionally walking up to 6–7 miles in a day

Nice To Haves

Knowledge of Pixera or Disguise Media servers a plus
Knowledge of Touchdesigner, Notch, Unreal Engine platforms a plus

Responsibilities

Owns resource and crew planning across the ROC, assigning staff and contractors to events and shifts based on event requirements, technical needs, availability, and budget considerations
Evaluates event requirements and determines appropriate allocation of staff, contractors, and technical resources across ROC disciplines, resolving scheduling conflicts and adjusting plans as business needs change
Coordinates and manages the contractor labor pool across technical functions, assessing resource needs based on event complexity, workload, availability, and cost considerations
Maintains and oversees the master ROC event and production calendar, including events, load-in/load-out, rehearsals, activations, staffing requirements, and technical dependencies
Translates ROC operational priorities into staffing and resource plans, evaluating coverage, availability, competing priorities, and operational risks and making adjustments as needed
Owns the operational planning and technical coordination of creative content delivery across ROC disciplines, including deployment schedules, sequencing, technical routing, and resource requirements
Manages the operational pipeline for getting creative content event-ready, including intake timing, deployment scheduling, technical routing, and delivery to the appropriate technical teams and playback/display environments
Develops and adjusts content deployment plans against the run-of-show and event calendar, resolving timing and resource conflicts in partnership with technical managers
Identifies content-delivery risks and dependencies and develops solutions when assets, resources, or timelines may impact successful event execution; escalates significant issues as appropriate
Partners with stakeholders to develop project budgets and resource plans for content-related initiatives, evaluating crew, contractor, technical, and other resource requirements and providing recommendations to the Director, ROC Technical Operations
Analyzes operational data and trends, including utilization, contractor hours and spend, scheduling efficiency, and content-delivery performance, and recommends process and resource improvements
Develops and maintains ROC scheduling, resource-allocation, and content-delivery processes and workflows, identifying opportunities to improve efficiency, cost effectiveness, communication, and event readiness
Serves as a primary operational point of contact for cross-functional stakeholders, addressing scheduling, resource, and content-delivery issues and escalating significant matters to ROC leadership as appropriate