Production Office Administrator (Bi-Lingual English/Spanish)

East Coast Seafood Group•New Bedford, MA

3d•Onsite

About The Position

We are seeking a detail-oriented, bilingual (English/Spanish) Production Office Administrator to join our production office team at our Seatrade South facility on the waterfront in New Bedford, Massachusetts. In this role, you will support the Sales team by helping process and organize customer orders, maintain accurate records, and communicate with internal teams and customers to ensure orders are handled correctly and on time. Strong Microsoft Office skills, especially Outlook, are important. Previous office experience is helpful, and experience in food manufacturing or the seafood industry is a plus.

Requirements

Bilingual in English and Spanish.
Office experience or transferable skills.
Working knowledge of Microsoft Outlook, Excel, and Word.
Ability to manage multiple tasks, stay organized, and meet deadlines.
Strong communication, problem-solving, interpersonal, and follow-up skills.
Authorized to work for ANY employer in the U.S.

Nice To Haves

Experience in food manufacturing or the seafood industry.

Responsibilities

Serve as a key point of contact for Sales staff and share updates with customers as needed.
Prepare and review domestic and international shipping documents, including airway bills and order confirmations.
Respond to customer questions in a timely, professional, and friendly manner.
Maintain and update shared inventory files and other sales-related records.
Communicate with customers to gather expected order information when needed.
Organize customer orders from entry through fulfillment, including data entry, inventory allocation, release coordination, freight coordination, and distribution of supporting documents.
Assist with documentation for frozen shipments.
Enter purchase and sales orders into ERP accounting systems as needed.
Support accounting activities, including invoicing.
Provide customers with order confirmations, required documentation, and shipment updates.
Demonstrate East Coast Seafood’s core values by acting with integrity, working respectfully with others, supporting teamwork, adapting to change, and taking pride in delivering high-quality products.