Production Manager

Holiday World RV•Alvarado, TX

21d•Onsite

About The Position

Leads daily Service Department activities, supervises shop personnel providing support with technical installations, and trains employees on new products and safety procedures. This role monitors and reviews work schedules, technician productivity, and labor control reports, tracks monthly departmental results, and assures productivity standards are met. The Production Manager provides "cradle to grave" customer service, may answer phones and provide assistance, maintains a safe work area for customers and coworkers, and performs other miscellaneous duties as assigned. Cross-training to perform other duties may also be required.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to handle multiple tasks
Ability to plan and prepare work schedules for optimum coverage
Ability to communicate in a professional and tactful manner
Ability to prioritize work assignments
Ability to provide accurate and helpful information to customer
Ability to analyze and write reports
Ability to handle problems and facilitate successful outcomes
Willingness to accept additional tasks, duties and/or direction from management
Some supervisory experience preferred
Basic math skills
Comprehensive knowledge of product installation activities
Working knowledge of the activities, methods, procedures and policies of a Service Department environment
General knowledge of products, installation schedules, product prices and current sale items
Forklift experience/certification preferred or ability to be certified required
Valid Driver's License Required
Must be willing and able to work every other Saturday
Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
Must have experience with Recreational Vehicles.

Nice To Haves

Forklift experience/certification preferred or ability to be certified required

Responsibilities

Leads daily Service Department activities
Supervises shop personnel providing support with technical installations
Trains employees on new products and safety procedures
Monitors and reviews work schedules, technician productivity and labor control reports
Tracks monthly departmental results
Assures productivity standards are met
Provides "cradle to grave" customer service
May answer phones and provide assistance
Maintains a safe work area for customers and coworkers
Performs other miscellaneous duties as assigned
May cross train to perform other duties