Design Production Manager

Staples•Framingham, MA

17h

About The Position

Staples is business to business. Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.

Requirements

Bachelor’s degree in Graphic Design, Visual Communications, Digital Media, Marketing, Creative Production, or equivalent work experience.
7+ years of production design experience within a retail, eCommerce, or omnichannel environment.
2+ years of experience leading creative or production teams.
Expert proficiency in Figma and Adobe Creative Suite.
Experience managing production workflows, resource allocation, prioritization, and delivery timelines across multiple concurrent projects.
Experience creating or maintaining production templates, standards, documentation, file structures, naming conventions, or quality-control processes.
Demonstrated experience preparing assets to meet brand standards, technical specifications, accessibility requirements, and channel-specific guidelines.
Experience partnering with cross-functional teams such as Creative, Marketing, Merchandising, Project Management, Digital Experience, or external vendors.

Nice To Haves

Experience leading an in-house production organization.
Experience with digital asset management, workflow management, and AI-enabled production tools.
Experience supporting digital, print, retail, and marketing production deliverables.
Experience managing freelance designers, agencies, or external production vendors.
Familiarity with accessibility standards and creative operations best practices.
Experience supporting large-scale marketing campaigns or enterprise creative initiatives.

Responsibilities

Strong people leadership skills with the ability to coach, develop, motivate, and hold teams accountable.
Excellent production design judgment with close attention to detail, accuracy, quality, accessibility, and brand consistency.
Ability to balance hands-on execution with team leadership, resource planning, and operational problem-solving.
Strong cross-functional communication skills with the ability to clarify needs, resolve issues, and influence process improvements.
Comfort working in a fast-paced, deadline-driven environment with shifting priorities and high-volume deliverables.
A continuous-improvement mindset and curiosity about automation, AI-enabled tools, scalable workflows, and production innovation.
Managing production workflows, resource allocation, prioritization, and delivery timelines across multiple concurrent projects.
Creating or maintaining production templates, standards, documentation, file structures, naming conventions, or quality-control processes.
Preparing assets to meet brand standards, technical specifications, accessibility requirements, and channel-specific guidelines.
Partnering with cross-functional teams such as Creative, Marketing, Merchandising, Project Management, Digital Experience, or external vendors.
Supporting digital, print, retail, and marketing production deliverables.
Managing freelance designers, agencies, or external production vendors.
Supporting large-scale marketing campaigns or enterprise creative initiatives.