Production Manager

JDR•Lake Park, FL

1d•Onsite

About The Position

Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We’re committed to outstanding service, quality craftsmanship, and making a positive impact in our community. As the Production and Flooring Installation Manager, you’ll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.

Requirements

Experience in flooring installation & production management-preferred
Strong communication skills (phone & in-person)
Established industry contacts preferred
Proficient in scheduling, planning, and workflow optimization
Tech-savvy (Salesforce, Excel, Outlook, etc.)
Problem-solver with proactive planning skills
Bilingual (English/Spanish or Portuguese) a must
Highly organized and detail-oriented
Confident decision-making abilities
Valid driver’s license and insurance

Responsibilities

Build and nurture lasting relationships to enhance customer satisfaction and retention.
Provide customers and installers with clear updates on project start dates and timelines.
Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
Proactively seek out and evaluate installer talent.
Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
Communicate daily with installers to provide updates on project timelines and address any immediate needs.
Address and resolve challenges during construction to keep projects on track.
Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
Conduct regular job site visits to verify that work meets company standards and customer expectations.
Oversee product allocation and manage job costs efficiently.
Take before-and-after photos for every project to ensure accountability and quality.
Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.