Production Manager (Unlicensed)

Guild Mortgage•Davis, CA

2d•Onsite

About The Position

Guild Mortgage Company is seeking a Production Manager (Unlicensed) to oversee retail operations functions. This role is responsible for ensuring the completeness, accuracy, timeliness, and compliance of loan files by managing origination support staff, resolving escalated loan issues, and improving department efficiency. The company, established in 1960, aims to provide affordable home financing with exceptional service.

Requirements

High school diploma or equivalent required.
Two to three years total experience as a high performing Loan Officer or high performing Loan Officer Assistant.
Expert-level knowledge of mortgage business, including overall mortgage lending processes and internal controls, as well as federal, state, and regulatory requirements/guidelines.
Valid documentation related to processing mortgage applications.
Ability to manage multiple priorities.
Strong detail orientation and highly organized.
Works with a strong sense of urgency and responsiveness.
Passionate about delivering excellence in customer service.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required.
Intermediate math skills.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.

Nice To Haves

Prior experience in lead/supervisory-level position strongly preferred.

Responsibilities

Manage a team responsible for the day-to-day administrative support of Loan Officers.
Oversee the input and maintenance of MyKey and database system data.
Manage the collection of loan applications, supporting documentation, and other paperwork.
Analyze customer credit/financial scenarios.
Monitor operational performance and metrics for the department to maximize productivity, efficiency, and compliance.
Provide guidance, training, coaching, mentoring, recognition, and support to staff.
Hire, discipline, and exit team members when necessary.
Build and maintain solid working relationships with realtors to generate leads, increase loan production, and provide exemplary customer service.
Ensure client meetings are regularly set and efficiently held.
Ensure regular and appropriate status updates are provided to customers throughout the loan cycle.
Ensure the completeness, accuracy, timeliness, and compliance of loan files.
Efficiently manage the loan pipeline, assign workload among staff, and manage work schedules to ensure optimal loan completion rates.
Identify team training needs and provide training to staff to increase department knowledge and compliance.
Provide recommendations for new and revised procedures to increase efficiencies and/or decrease errors.
Cultivate and maintain a positive department culture that emphasizes teamwork, collaboration, and open information sharing.
Respond to escalated issues that cannot be resolved by teammates.
Assist with complex or problematic loans and provide support on scenarios/pre-qualifications when needed.
Provide back up support as needed, potentially originating loan production or attending closings in the absence of Loan Officer(s).
Oversee achievement of standards, risk management, quality control, and adherence to policy and procedure.
Provide data, reports, and status updates to Management as needed.
Stay abreast of industry trends and changing regulations and guidelines related to the field of expertise and make recommendations for changes to policy, practice, and process accordingly.
Perform other duties as assigned.