Production Manager

Central Maine Ford•Waterville, ME

20d•Onsite

About The Position

The Service Production Manager plays an essential role in the success and profitability of the Service Department. As Service Production Manager, you will be responsible for assisting the Service Manager and Service Advisors by assigning work to technicians and overseeing the work is done effectively and efficiently to increase production.

Requirements

Communication Proficiency, listening, speaking, and writing effectively
Technical/Industry Knowledge
Leadership
Thoroughness/Attention to Detail
Dependability
Customer Focus
Cooperation/Teamwork
Initiative

Responsibilities

Reviews daily schedule and shop capacity.
Dispatches service/repair orders to technician with the correct skill level for the service involved, keeping customer satisfaction in mind and while developing technicians’ skills.
Communicate with Service Advisors on the progression of diagnosis, repairs, and the ability to meet customers’ time requirements.
Manage technician productivity, identifying service and/or repairs that require immediate attention and adjusting priorities when appropriate.
Ensure that required equipment, tools and/or materials are in appropriate locations so technicians’ work can be done effectively.
Maintains a safe working environment by monitoring the work of technicians and ensuring safety procedures and practices are followed.
Enters all carryovers into DMS Schedule.
Conduct Road Tests and quality checks of work performed and notify Service Manager when vehicles are ready for pickup.
Assists Service Advisors and technicians with all required factory documentation.
Leads by example and follows all policies and procedures and completes required training.
Inspires and maintains a customer-focused, team-oriented environment.