Production Manager

BELFOR Franchise Group•Aiea, HI

27d•Onsite

About The Position

Qualified candidates will be responsible for managing field office personnel, logistics, equipment and consumable usage, and vehicle assignments and maintenance. Additionally this position is responsible for reviewing and approving time entries that impact job costs and billing, as well as assigned personnel time off requests. As needed you may be called to oversee large losses that require additional management and supervision.

Requirements

Manage daily logistics and job assignments of field personnel and equipment
Implement and monitor on-site safety plans
Coordinate daily needs with temp staffing companies
Coordinate job starts and schedule appointments with customers and clients
Ensure warehouse is appropriately stocked with necessary supplies and equipment
Handle customer complaints that pertain to quality of work or performance of employees
Schedule and ensure vehicle maintenance is performed
Complete accident, injury, & incident reporting forms
Set the estimator/production on call schedule
Work as a team with local and national operations to promote customer satisfaction, sales growth, and the success of the entire BELFOR organization.
Comprehensive understanding of customer service, principles and practices
Work under time constraints to meet specific timelines
Attend BELFOR sponsored operations and safety training courses as required

Nice To Haves

Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic
Minimum 5 years' superintendent experience with restoration, cleaning, and/or applicable construction industries on commercial, industrial, and/or institutional projects, or equivalent
Experience with site-specific safety plans
Knowledge of DOT requirements
Eligible to operate a motor vehicle per BELFOR's vehicle policy
Experience operating vehicles up to 26,000 GVW and operating truck-trailer combinations strongly preferred
Proficient with Microsoft Office programs (Outlook, Excel, and Word)
Proficient with restoration industry management system (Restoration Manager, DASH, Service Software, LUXOR), or equivalent
Willing to work nights and weekends when necessary or requested
Ability to travel periodically without restriction
Restoration Project Manager $500,000 single project capability $1,000,000+ aggregate project capability Intermediate training and experience with two of the following: Water Damage, Fire Damage, Contents Damage
Advanced training and experience with one of the following: Water Damage, Fire Damage, Contents Damage
Construction Project Manager $750,000 single project capability $1,000,000+ aggregate project capability Extensive knowledge of construction trades
Working knowledge of building codes and regulatory agencies
Hazardous material identification ability, including asbestos, lead paint, mold and IICRC unsanitary water categories 2, 3, and Special Situations strongly preferred
Familiarity of Material Safety Data Sheet (SDS) use preferred
Satisfactory completion of OSHA Construction 30 hour course preferred
Valid EPA Lead RRP Certified Renovator license preferred
Experience in restoration, insurance or construction, preferred Bachelor's degree in a related field, preferred

Responsibilities

Communicate professionally with customers, subcontractors, employees and insurance companies
Coordinate and manage multiple residential, commercial, industrial and institutional projects of various complexities simultaneously
Run larger mitigation jobs as field superintendent as needed.
Provide technical explanations to clients, adjusters, consultants and others
Meet with estimators and superintendents regularly to ensure accuracy of all work being performed and regular contact with customers is maintained
Visit job sites as necessary to ensure quality
Schedule daily work orders submitted from the estimators and project managers for restoration, contents and light rebuilds per staff capability.
Provide constructive feedback and direction to complete tasks on time and within budget
Ensure all work crews are appropriately uniformed
Meet with municipal inspectors and secure needed permits as required
Implement site-specific safety plans
Oversee all moisture mapping for water losses.
Coordinate after-hours emergency services as directed, including board-ups, water damage, fire and smoke damage, and vandalism
Respond to emergencies including after hour responses as necessary
Develop and manage a sustainable contents operational process
Ensure warehouse is sufficiently stocked with necessary supplies and equipment
Attend BELFOR sponsored operations and safety training courses
Qualify subcontractors and complete BELFOR vendor packages
Conduct regular two-way assessments of staff performance
Other duties as assigned