Production Manager

Gifthealth Inc•Mesa, AZ

9d•$97,779 - $115,034•Onsite

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. We are seeking a proactive and experienced Production Manager to lead and support our pharmacy production team in a fast-paced, mission-driven environment. This role is responsible for the operational success of the production function—including staffing, quality, compliance, and performance management. You will play a hands-on role in day-to-day operations while also taking ownership of workflow optimization and team development. If you're an experienced fulfillment professional with a passion for leadership and a drive to improve healthcare, we’d love to meet you.

Requirements

High school diploma or equivalent (required)
At least 3 years of experience in a high-volume production, warehouse, or logistics
1+ year of leadership experience, ideally in a supervisory or training role

Nice To Haves

Strong knowledge of pharmacy laws, standards, and compliance requirements
Comfort working with pharmacy software, dispensing technology, and workflow systems
Effective communicator, especially in times of change or under pressure
Solutions-oriented with a mindset for process improvement
Strong team player with a high level of empathy and accountability

Responsibilities

Manage, coach, and develop a team of production associations including leads, ensuring clarity around roles, performance expectations, and growth paths.
Own scheduling, shift planning, and coverage to meet operational demands.
Foster a culture of accountability, collaboration, and continuous improvement.
Conduct regular performance check-ins, feedback sessions, and annual reviews.
Oversee daily prescription fulfillment operations with an emphasis on quality, safety, and efficiency.
Support and troubleshoot workflow issues, making real-time decisions to meet daily metrics.
Partner closely with pharmacists, pharmacy technicians, operations leadership, and cross-functional teams.
Serve as the primary point of contact for production operations during inspections or audits.
Ensure all operations comply with state and federal regulations, including DEA and Board of Pharmacy requirements.
Lead regular audits of processes, documentation, and compliance.
Monitor and escalate potential risks or process gaps.
Partner with inventory leads to oversee medication and supply levels.
Track utilization trends and forecast needs based on volume and seasonal shifts.
Ensure all medications are stored, handled, and disposed of per safety guidelines.
Collaborate on key initiatives, such as expansion planning or partnership onboarding.
Identify and implement process improvements to scale operations and enhance service delivery.