Town Hall, Production Manager

Comcast•Philadelphia, PA

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Town Hall Team is a highly collaborative group with a mission to curate and activate elevated moments of connection for the Comcast community and beyond. We are a team of dedicated producers, detailed event planners, logistics champions, and experienced technicians. Together, we manage Comcast’s Town Hall and the Ralph J. Roberts Forum, often referred to as the ‘heart and soul of campus.’ Town Hall includes conference room space, collaborative lounge spaces, an employee TechBar, Coffee Bar, and Comcast NBCUniversal’s marquee event space, the Ralph J. Roberts Forum. Named after Comcast’s founder, the Ralph J. Roberts Forum is a two floor, 500-seat amphitheater located in the heart of the Comcast Technology Center. With 56,000 square-feet of production space, full broadcast capabilities, and its Dolby Vision + Atmos cinema system, there is no other place like the Forum. Our team’s purpose is to activate this space and produce transformational experiences that engage, inspire, and connect. Learn more about the Ralph J. Roberts Forum here: https://comcastcentercampus.com/rjrforum/ The Production Manager plays a key role in shaping our programs by contributing to event development and supporting the execution of produced programs. These events may be hybrid, in-person, or fully virtual. The Production Manager reports to the Director of Production and collaborates closely with creative, administrative, and technical teams to ensure every element of a production meets the highest standards of quality and consistency. The range of programs produced are, but not limited to · Employee Talks and Business Meetings · Movie and Narrative Series Screenings · Marquee Speaker Talks Job Description

Requirements

Proficiency with web streaming platforms and RTMP workflows, including Teams Live, Vimeo, and Airmeet
Experience with Panasonic and Sony PTZ camera systems, including operation and workflow
Expert knowledge of live event and broadcast video workflows, including audio, video, lighting, staging, and set design
Strong creative problem-solving skills and ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills appropriate for high-pressure production environments
Demonstrated experience supporting broadcast, hybrid, in-person, and fully virtual events
Strong administrative skills, including proficiency with Microsoft Office / Microsoft 365
Minimum of 10 years of experience in broadcast, live entertainment, or corporate production environments
Proven track record of success in production management roles
Flexibility to work outside of standard business hours as required by event schedules
Excellent time management and organizational skills
Ability to work autonomously while collaborating effectively within a team
Ability to remain calm, professional, and solutions-focused under pressure
Strong interpersonal and relationship-building skills
Ability to inspire enthusiasm and contribute positively to team culture

Nice To Haves

Experience with Evertz routing systems programming and operation
Familiarity with Crestron programming and control systems
Working knowledge in Microsoft 365 Copilot and Air Table
Bachelor’s degree or equivalent experience preferred

Responsibilities

Participate in client meetings and calls to provide production guidance and ensure event expectations are clearly defined and met
Collaborate closely with the Director of Production, Production Managers, and cross-functional teams to maintain consistency in methods, systems, and best practices
Review all show assets to confirm quality standards are met and materials are production-ready
Proactively communicate missing assets, open questions, risks, or concerns in a timely manner
Provide creative input that helps shape event execution and improves departmental workflows
Consult with Conference Services and AV Operations as required to support event needs
Actively cultivate and maintain strong relationships with internal teams and external partners
Develop new protocols and elevate existing workflows and operational standards
Participate in ongoing professional development to stay current on industry trends, best practices, and emerging technologies
Oversee assigned production vendor roles and functional areas
Support the growth and strengthening of vendor relationships
Participate in client calls and planning meetings leading up to events, as needed
Ensure events are appropriately staffed with employees, vendors, and contractors
Develop and manage production schedules, call sheets, and run-of-show documents
Clearly communicate production requirements across all departments within established timelines
Collaborate with technical and production teams to ensure events execute according to design and creative intent
Track pre-production timelines to ensure key milestones and deadlines are met
Lead and host production meetings, cue-to-cue sessions, and technical rehearsals
Contribute creative and operational input to enhance event execution and team processes
Expand and maintain production vendor relationships
Develop, document, and refine operational protocols and workflow standards
Build and sustain productive relationships with both internal stakeholders and external partners
Collaborate on and manage budgets when applicable
Troubleshoot AV system and equipment issues, perform root-cause analysis, and ensure timely resolution
Coordinate and track quarterly maintenance schedules with vendor partners
Manage vendor coordination systems and processes
Track billing and booking for auxiliary vendors
Oversee onboarding processes for production vendors and contractors
Manage and support the VNDLY contractor portal in collaboration with partners
Mentor production co-ops and summer interns as assigned
Participate in the planning and execution of capital projects
Host and lead team meetings as assigned