Production Manager (Read Blvd)

Goodwill Industries Of Southeastern Louisiana•New Orleans, LA

14h•Onsite

About The Position

The Production Manager oversees and drives the store’s daily donation and production operations to meet or exceed budget while following company standards, policies, and procedures. This role leads the backroom production team and ensures donations move efficiently from the donation door to the sales floor, converting donations into revenue while maintaining a safe, clean, and organized work environment. The manager supervises production employees, sets up and maintains effective backroom workflows, monitors production quality and waste, and ensures employees have the supplies and materials needed to meet goals. The role also supports store sales goals, employee coaching and development, scheduling, and communication with transportation and district management. The position may perform all production and general store duties, including receiving donations, sorting, hanging and pricing merchandise, cleaning, and emergency cash-register duties. Work involves frequent physical exertion and movement, donated goods and materials, conditioned indoor temperatures, occasional outdoor exposure, and occasional travel within the district. The manager must be able to work a flexible schedule on short notice, including nights and weekends and occasionally long hours.

Requirements

High school diploma or GED and at least one year of supervisory experience, or an equivalent combination of education and experience.
Ability to interact professionally and productively with a diverse range of people.
Ability to market Goodwill and explain its mission to the public.
Ability to establish and maintain effective working relationships with production personnel and motivate them to perform well.
Ability to conduct ongoing training and development of production employees.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, squat, and stretch.
Ability to function in a fast-paced environment, including occasional high-volume periods.
Knowledge of brands and the value of clothing, furniture, and household items.
Reliable transportation; ability to pass an MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration, and current vehicle inspection sticker.
Proficiency with computers, including Microsoft Office, Outlook, Word, Excel, Power BI, and other programs.
Ability to read, write, and communicate clearly in English.

Nice To Haves

Leadership, team-building, mentoring, and/or training experience.
Background leading teams in retail sales, production, manufacturing, or assembly.

Responsibilities

Supervise production employees to meet daily production goals of at least 110 garments per hour with a minimum quality standard of 90%.
Set up and maintain backroom workflows that maximize production.
Ensure donations are processed to maximize sales and minimize waste.
Monitor waste output and prevent sellable merchandise from being discarded.
Conduct quality checks on merchandise before it reaches the sales floor.
Check textile racks to verify reported piece-count accuracy.
Monitor backroom supply levels and assist with ordering supplies.
Communicate daily needs to the transportation department and District Managers.
Ensure donations are processed promptly from the donation door to the sales floor.
Maintain safe and appropriate conditions in backroom areas.
Write and post schedules that support production goals and adequate store coverage.
Observe and ensure compliance with personnel and safety policies and procedures.
Operate the cash register during emergencies, including processing sales and authorizing merchandise voids, returns, exchanges, and credits.
Ensure production employees have the materials needed to meet their goals.
Assist the Store Manager in achieving or exceeding sales goals and implementing contingency plans when goals are not met.
Assist the Store Manager with corrective coaching, training, and employee development; document these activities.
Create a work environment conducive to meeting goals by multitasking and adapting to unforeseen opportunities affecting production.
Assist with employee scheduling to ensure donations are processed on the day they are received.
Perform production duties, including receiving donations, sorting, hanging, and pricing merchandise, as well as store cleaning.
Keep the store clean and hazard-free by vacuuming, mopping, dusting, sweeping, emptying trash, and cleaning bathrooms.
Perform other related duties as assigned by management.