Production Manager

Direct Mortgage Loans•Gilbert, AZ

2d•$17•Onsite

About The Position

We are seeking a detail-oriented and proactive Production Manager to support Loan Originators throughout the loan lifecycle. This role is responsible for managing loan files from application through submission, ensuring accuracy, compliance, and a smooth borrower experience. The ideal candidate is highly organized, communicative, and experienced in mortgage operations.

Requirements

Strong attention to detail and ability to manage multiple priorities
Proactive, solution-oriented mindset
Excellent communication and customer service skills
Solid understanding of the mortgage loan process
High school diploma or equivalent required
3+ years of mortgage, lending, or related administrative experience, specifically in the processing field
Prior mortgage processing experience required

Nice To Haves

Associate’s degree preferred
Experience with Encompass or similar systems preferred

Responsibilities

Prepares and reviews loan applications. Maintains, organizes, files, records, and manages all documentation related to mortgage applications, real estate collateral, and insurance policies.
Run loan scenarios, AUS, and assist with pre-approvals
Handles inquiries and document requests from clients, realtors, and colleagues.
Order and track third-party services (appraisals, title, verifications, transcripts, etc.)
Ensure accuracy of all file data, including income, assets, and insurance documentation
Alerts underwriter, LO, clients or other staff of any missing records, documents, or other irregularities in the mortgage application process.
Reviews 1003 to update from services ordered.
Review MI & re-run AUS following review for Underwriting.
Follow up on outstanding items for submission.
Prepare file for re-submission for CTC.
Milestone comments.
Accountable for turn times and file completion for closing.
Performs other duties as assigned.