Production Manager

JDR • Roseville, MI

17d • Hybrid

About The Position

Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We're committed to outstanding service, quality craftsmanship, and making a positive impact in our community — and we're looking for a Production Manager to help lead the way. As Production Manager, you'll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge.

Requirements

• 2+ years of experience in flooring installation and/or production management preferred
• Strong communication skills, both by phone and in person
• Proficient in scheduling, planning, and workflow optimization
• Tech-savvy (Salesforce, Excel, Outlook, or similar tools)
• Proactive problem-solver with strong planning skills
• Highly organized and detail-oriented
• Confident decision-making abilities
• Ability to visit active job sites and warehouse areas, including walking on uneven surfaces and occasional lifting
• Valid driver's license and proof of insurance

Nice To Haves

• Established industry contacts a plus

Responsibilities

• Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Keep customers and installers informed with clear, timely updates on project timelines, start dates, and any immediate needs.
• Lead weekly meetings with sales staff to review new sales and ongoing projects.
• Proactively source and evaluate installer talent.
• Oversee relationships with installers and vendors to ensure consistent quality and dependable partnerships.
• Resolve conflicts, negotiate effectively, and troubleshoot challenges that arise during construction to keep projects on track.
• Organize and oversee product storage for efficient, orderly warehouse operations.
• Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Oversee product allocation and manage job costs efficiently.
• Take before-and-after photos on every project to ensure accountability and quality.
• Strive for 5-star ratings on every project through exceptional service and strong relationships.

Benefits

• Company parties
• Competitive salary
• Flexible schedule
• Paid time off
• Company vehicle provided for work-related projects
• Laptop and/or tablet, plus printer, provided
• Paid vacation and holidays
• Paid training and ongoing development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed