Production Manger /Dispatcher

Audi - Tom Wood Audi of Indianapolis, Indy•Indianapolis, IN

6d•Onsite

About The Position

Tom Wood Audi is seeking a highly organized and results-driven Production Manager / Dispatcher to oversee the daily workflow of our service department. This role is responsible for maximizing technician productivity, efficiently dispatching repair orders, managing shop capacity, monitoring work-in-progress, and ensuring an exceptional experience for both customers and team members. The ideal candidate thrives in a fast-paced environment, communicates effectively with service advisors, technicians, and parts personnel, and is committed to achieving operational excellence while embodying the Tom Wood Core Values of Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity.

Requirements

Previous dispatching, shop foreman, lead technician, or service management experience preferred.
Strong understanding of dealership service operations.
Excellent organizational and multitasking abilities.
Strong communication and problem-solving skills.
Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar).
Ability to analyze workflow and make real-time operational decisions.
Valid driver's license with an acceptable driving record.

Nice To Haves

Experience with Audi, Volkswagen, or luxury automotive brands.
Knowledge of warranty processes and manufacturer requirements.
Leadership or supervisory experience in a fixed operations environment.
3+ years of automotive dealership service experience

Responsibilities

Dispatch repair orders to technicians based on skill level, certifications, workload, and efficiency.
Monitor daily shop productivity and labor utilization.
Balance technician workloads to maximize shop throughput and minimize downtime.
Coordinate and prioritize customer-pay, warranty, internal, and express service work.
Ensure repair orders move efficiently through the service process.
Track vehicle progress from write-up through delivery.
Identify and resolve bottlenecks affecting production.
Work closely with Service Advisors to provide real-time updates on repair status.
Ensure promised completion times are achieved whenever possible.
Monitor technician efficiency, proficiency, and workflow opportunities.
Collaborate with Service Advisors, Technicians, and Parts Department personnel to ensure repairs are completed timely and accurately.
Assist in maintaining clear communication regarding parts delays, technician availability, and customer expectations.
Facilitate daily shop production meetings and workflow reviews.
Escalate concerns impacting customer satisfaction or operational efficiency.
Verify repair orders contain proper documentation and technician assignments.
Ensure warranty and manufacturer requirements are followed.
Support adherence to Audi and dealership service standards.
Promote a safe, organized, and productive work environment.
Maintain compliance with all company policies and procedures.
Assist the Service Manager in achieving departmental goals.
Support technician development by identifying training opportunities.
Help foster a positive, collaborative culture focused on teamwork and accountability.
Lead by example through professionalism, consistency, and strong organizational skills.