551 Jondo TSC - Production Lead

Circle Graphics + Sensaria•Grand Prairie, TX

1d•Onsite

About The Position

Sensaria is a leader in the Wall Decor and Print-On-Demand industry. We operate 8+ e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. Sensaria brings moments and art to life. We are proud to be a leading innovator in our industry, enabling more for customers - more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results. Where most see a blank canvas, Sensaria sees infinite possibility. The chance to impact the senses and shape a moment in time, realizing a vision of design and decor that can reinvent, renew, and revive. With equal parts passion and operational excellence, Sensaria creates new ways to bring art and memories to life in any space. And through innovation, quality and speed, the company empowers unlimited growth potential for clientele. Enabling more for customers - more efficiency, more creativity, and more moments of inspiration, Sensaria thinks bigger and bolder to unlock opportunity and achieve incredible results together. I. Role Purpos The Production Lead is the first line of management within the Sensaria manufacturing team. This role is responsible for training technicians on approved production procedures, answering technical questions, and directing line operators to ensure safety, quality, and throughput standards are always maintained. The Production Lead maintains a constant presence on the production floor and works in close communication with the Production Supervisor, using software tools and troubleshooting techniques to proactively address quality, equipment, and order issues. The Production Lead also builds product as needed throughout the shift.

Requirements

High School diploma or G.E.D. equivalent required
General production experience preferred
Experience in Lean Principles preferred
Will be required to demonstrate competency in all procedures or tasks they instruct others in
Understands department and company goals; proactively works toward achieving them
Experience in high-volume manufacturing environments a plus
Available for overtime during busy seasons of the year
Flexible with scheduling changes
Reliable in work ethic and attendance; willing to work shifts and extended hours as needed
Excellent interpersonal and communication skills – verbal and written in English required
Bilingual (English/Spanish) preferred
Confidently able to communicate technical information
Must be an effective listener
Must remain accessible and professional in high-pressure situations
Ability to motivate others to perform at their best
Demonstrates personal responsibility and accountability
Reinforces standards and expectations regarding quality of work
Ability to give and receive constructive feedback and effectively apply it
Effective observational skills with ability to react consistently and with sound judgment
Able to lead and manage peers; approachable and responsive to a variety of people and issues
Strong organizational skills and attention to detail
Computer literate; ability to multi-task and continuously reassess priorities
A passion for teaching, demonstrated by enthusiasm and care
Capable of working in demanding situations when required

Nice To Haves

Bilingual (English/Spanish) preferred

Responsibilities

Train new hires and existing staff in all department procedures and approved production processes
Follow training schedules outlined by the Supervisor; communicate trainee statuses, milestones, and production issues
Take initiative to stay updated on all new procedures and changes; communicate inconsistencies in training materials or procedures to the Supervisor
Work with operators and Training Assistants when an operator has repeated rejects or is not meeting expected rates
Ensure operators follow Work Instructions; contact Training Assistant as needed
Respond to technician questions, provide feedback, and ensure techs follow correct procedures
Assist the Supervisor in promoting urgency and maintaining daily workflow goals and assignment.
Notify the Production Manager when there are too many or too few operators on the line
Move operators between positions to best balance product flow (eliminate stacking)
Fill in at fold, ship, or final inspection as needed to help resolve bottlenecks
Fill in for operators if they leave the line
Perform all responsibilities outlined in the Department Technician job description
Escalate quality concerns immediately to Production Manager or Quality Supervisor (5+ units for one issue over a 1-hour period)
Fix printers, baggers, and other equipment if possible; if unable, create a Maintenance Red Alert
Create IT and Material request tickets as needed
Create barcodes as needed for unreadable labels
Update customer orders to correct address issues as needed
Escalate trouble units to the Past Due Coordinator immediately with notes attached
Move over shipments to the Past Due Coordinator immediately with notes attached
Track and expedite past due orders
Utilize Shop Planning Reports throughout the shift to identify and resolve orders in barcode label or final inspection status for more than 2 hours
Participating in regular department meetings with the Supervisor
Communicate workflow concerns, production errors, and safety issues to the Supervisor
Complete final walkthrough to ensure no product is left between fold and ship
Confirm no product remains at Final Inspection; all products have been touched up and shipped, or rejected
Ensure all boxed products are on shipping pallets
Confirm all troubled orders are resolved or moved to Past Due Coordinator with notes
Verify no units remain in “barcode label” or “final inspection” status
Conduct 5S walkthrough; ensure operators clean up area, wipe down folders, and verify all printer/equipment function
Drive one-piece flow – no stacking; stop the line if needed
Use basic problem-solving skills to resolve quality issues and minimize defective product
Drive 5S continuous improvements
Learn and support implementation of lean manufacturing systems
Identify and escalate process improvements to the Production Manager and Engineer
Participating in regular department meetings with the Supervisor
In the absence of the Supervisor, assume essential supervisory duties with the assistance of the Production Manager
Work directly with Production Management on special projects as needed
Perform other duties and special projects as assigned