Production Home Building Manager (Back End Builder)

Clayton Homes•Knoxville, TN

9d•Onsite

About The Position

Under the supervision of the Regional Back End Production Manager, the Back-End Production Manager is responsible for leading and managing the back-end production team in efforts to deliver on-time, on budget homes and deliver a world-class customer experience. The BEPM will drive the back-end production team from drywall through post close in a safe and clean environment. This position is a key part of the divisional management team that continually strives to be the builder of first choice for our team members, trade partners, and customers.

Requirements

Bachelor’s Degree and 2+ years experience in the homebuilding industry.
Technical construction ability to manage construction resources and aid in diagnosing and resolving field problems with strong emphasis in customer communication and customer experience.
Strong people skills to manage conflicts articulately and professionally with customers, employees, City Inspectors, and Trades and Vendors.
Ability to train trade contractors and team members on construction techniques and field problem resolution.
Computer skills to help implement complex systems for scheduling and purchasing.
Willingness to work hard and long hours in adverse conditions, including inclement weather.
Must submit to personality profiling and random drug testing
Must hold a valid driver’s license in the state of Tennessee.
Must be authorized to work in the US for any employer.

Responsibilities

Staffing and training Production team, emphasis on back-end Production.
Customer Move-In Scores related to Production team.
Key Metrics related to cycle time, variance, quality, scheduling, and attention to details pertaining to the build of the home from drywall through completion of the home and warranty after the closing.
All required internal meetings.
Professional development plans with direct report team members
Customer escalations during construction and warranty
Quality improvement participation
Cost reduction effort participation
Quarterly Safety Audit and reporting to ensure safety standards are being met in the field
Field audit of accuracy to processes and checklists, including “Double Check” checklist prior to the Welcome Home Celebration
Accountable for ensuring the key phase checklists are completed and accurate
Trade contractor issues follow-up and held accountable to the phase scopes of work
Works to create a team environment between the Front End and Back End production teams
Additional projects assigned by Regional Production Manager