Production Engineer

Barclays•Jefferson, CO

1d•$115,000 - $160,000•Onsite

About The Position

The purpose of the role is to effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. This involves providing technical support for the service management function, developing the support model and service offering, and executing preventative maintenance tasks. The role requires analysis of system logs, error messages, and user reports to identify and resolve hardware, software, and network issues. Key areas of focus include automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management. The position also involves identifying and remediating potential service impacting risks and issues, and proactively assessing support activities to implement automations for stability and efficiency. Tuning monitoring tools, thresholds, and alerting is crucial to ensure timely issue detection.

Requirements

Provide technical support for service management function to resolve more complex issues for a specific client of group of clients.
Develop support models and service offerings to improve the service to customers and stakeholders.
Execute preventative maintenance tasks on hardware and software and utilize monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintain a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analyze system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and provide a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automate, monitor enhancements, manage capacity, resiliency, business continuity, front office specific support and stakeholder management.
Identify and remediate or raise, through appropriate process, potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerts to ensure issues are known when they occur.

Nice To Haves

Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
Demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
Identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information.
Influence or convince stakeholders to achieve outcomes.

Responsibilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.