Production Direct Support Professional & Sales Assistant
About The Position
Achieva is seeking a dynamic and energetic professional to support people with disabilities in achieving independence, connection, and personal fulfillment through employment while also supporting business and sales operations. This role serves in a split capacity at Achieva Pallets and Packaging. As a Production DSP, this role trains team members on a discrete range of task assignments in accordance with Individual Support Plans (ISP) and production schedules. As a Sales Assistant, this role plays a critical part in supporting the sales cycle from lead generation to post-sale follow-up, serving as a primary point of contact for clients and providing exceptional customer service. Reports directly to the Plant Manager (DSP duties) and Sales Manager (Sales Assistant duties) within the Employment Supports department.
Requirements
- High school diploma or equivalent.
- Minimum of one (1) year of experience in industry, manufacturing, or Human Services.
- Knowledge of production methods, manufacturing standards, and basic sales support processes.
- Valid Pennsylvania Driver's License.
- Required clearances: Act 33 (Child Abuse), Act 34 (Criminal Record), and FBI Background Check.
Responsibilities
- Supports the achievement of individuals' personal outcomes.
- Implements the Individual Support Plan (ISP) by providing direct supervision and training support to assigned Team Members.
- Maintains all required ISP documents addressing task assignments and implementation strategies, reporting results daily to the Plant Manager.
- Implements production plans and schedules while adhering to delivery dates, labor, material, quality standards, and target productivity levels.
- Assists in initial job set-up and the development of production standards as required.
- Compares actual workflow implementation to the proposed production plan daily, suggesting method or job set-up alterations when appropriate.
- Reports productivity information, behavioral changes, equipment difficulties, and safety issues as assigned.
- Supports the sales cycle from lead generation to post-sale follow-up.
- Serves as a primary point of contact for clients.
- Provides exceptional customer service.
Benefits
- Health, Dental, and Vision Insurance with low employee contributions
- Company-Paid Life, AD&D, and Long-Term Disability Insurance
- 403(b) Retirement Plan with employer contributions after one year
- Employee Assistance Program (EAP) for personal and family support
- Generous Paid Time Off (PTO) and paid holidays to support work-life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
