Production & Customer Success Manager

Life'sWork of Western PA•Pittsburgh, PA

4h•Hybrid

About The Position

The Production & Customer Success Manager will lead a small team of approximately four or five people and stay actively involved in daily production. You’ll connect the work, the people, and the customers—helping the team deliver today while building a stronger operation for the future. This role requires a player-coach who works alongside the team, is comfortable with hands-on production work, and sets clear expectations while balancing current tasks with future preparation. The ideal candidate is a relationship builder who earns trust through listening, clear communication, and follow-through, understanding the needs of both employees and customers. Success in this role is measured by the success of others, involving support, obstacle removal, strength recognition, confidence building, and encouraging ownership and shared credit.

Requirements

Experience in manufacturing, production, or a comparable hands-on operation, with demonstrated ability to lead people and coordinate work.
Experience managing projects and working directly with customers is especially valuable.
Communicate clearly, organize competing priorities, and follow through on commitments.
Ability to work respectfully and effectively with people with physical or intellectual disabilities and other barriers to employment.
Comfortable using computer systems for documentation and learning new systems.

Nice To Haves

Experience with continuous improvement, scheduling, quality, inventory, purchasing, or costing is helpful.

Responsibilities

Coordinate production, staffing, schedules, materials, and customer priorities across our Pittsburgh and Monessen locations.
Work alongside the team, including hands-on production work when needed.
Manage customer relationships and projects from initial requests through delivery; communicate proactively about progress and changes.
Ensure customer expectations for quality, volume, and timing are understood and met.
Coordinate purchasing, inventory, and billing, including client-related production and mailing services.
Manage inventory using SOS Inventory by tracking materials, production, and customer orders; ensure accurate inventory records, resolve discrepancies, and support efficient purchasing and production planning.
Coach employees, support participants, and create a respectful, person-centered environment that helps people develop and advance.
Involve the team in improving workflow, quality, storage, and organization; follow through on agreed actions.
Use practical measures to track production, quality, delivery, and costs.
Help evaluate new work through time and cost studies, available capacity, and expected financial contribution.
Maintain a clean, safe workplace and coordinate reasonable accommodations and participant support.
Complete required staff qualifications and 24 hours of annual training.