Production Coordinator

Braille Institute•Los Angeles, CA

16h•$65,000 - $72,000•Remote

About The Position

The Production Coordinator plans, coordinates, and supports the live delivery of synchronous virtual learning sessions, events, and programs hosted on the Vision Support America (VSA) website and Braille Institute digital platforms. The role connects Programs, Marketing, Information Technology, and Customer Service to ensure sessions are accurately published, technically supported, and delivered with a focus on accessibility and participant experience, particularly for older adults new to vision loss. In addition to managing live sessions, the Production Coordinator reviews recordings, survey data, and participant feedback to identify quality improvements and provides coaching and practical support to presenters. The role supports session scheduling and publishing, live production, data analysis and reporting, presenter development, and cross-functional coordination. The position has no supervisory responsibilities. The position works primarily remotely, supporting virtual sessions through Zoom and Microsoft Teams. Occasional on-site work at Braille Institute locations may be required for in-person events, meetings, or technical setup. Availability is required during scheduled live sessions, which may include some evenings. A stable, high-speed internet connection and a quiet, professional work environment are required. The pay range is $65,000–$72,000.

Requirements

At least 2 years of experience in live virtual event or learning-session production, with direct responsibility for technical execution and participant support.
Experience working directly with older adult audiences or populations with limited technology experience and substantial barriers to virtual engagement.
Experience with the full lifecycle of online session management, including scheduling, platform configuration, promotion coordination, live support, recording review, and post-session follow-up.
Experience analyzing participant feedback or survey data and translating findings into practical recommendations.
Experience coaching or providing technical support to non-technical presenters or subject matter experts in a virtual delivery environment.
Experience in a cross-functional role coordinating across program, marketing, and technology teams.
Strong working knowledge of virtual event production workflows, including platform configuration, live-session management, recording, and post-session processing.
Understanding of older adult audiences navigating vision loss, including accessibility considerations, technology barriers, and the emotional dimension of first-time engagement with programs and services.
Familiarity with scheduling, confirmation, and publishing processes for online learning programs and coordination among program, marketing, and technology teams.
Knowledge of survey design and feedback collection for live learning and event environments.
Understanding of data privacy, participant consent, and communication preference protocols for member-facing programs.
Proficiency with Zoom and Microsoft Teams, including host and co-host functions, breakout rooms, captioning, recording, and participant management.
Proficiency with Microsoft Excel for data organization, reporting, and pattern identification.
Working knowledge of HubSpot, including contact records, list management, and session or event data integration.
Working knowledge of Monday.com for project and calendar management.
Familiarity with Microsoft database dashboards for survey and behavioral data reporting.
Strong written and verbal communication skills, with the ability to communicate clearly and warmly across departments and with presenters and participants.
Ability to manage multiple tasks under time pressure, especially when technical and participant needs occur concurrently during live sessions.
Strong attention to detail in publishing accuracy, technical configuration, and documentation.
Ability to give constructive, specific, and encouraging presenter feedback that builds confidence.
Calm and effective problem-solving under live production conditions.
A stable, high-speed internet connection and a quiet, professional work environment are required for live-session support.

Nice To Haves

Associate’s or Bachelor’s degree in Communications, Media Production, Education Technology, or a related field; equivalent professional experience will be considered.
Experience in a nonprofit, health, human services, or mission-driven organization.

Responsibilities

Coordinate online learning sessions, support groups, events, and special programs across Vision Support America and Braille Institute platforms with Marketing and Programs.
Manage the publishing workflow with IT, verifying that sessions are accurately listed, linked, and accessible before promotion.
Maintain the master session calendar in Monday.com and ensure session details remain accurate and current.
Verify registration links, Zoom or Teams configurations, confirmation emails, and reminder communications before promotion.
Identify and resolve scheduling conflicts, duplicate listings, and technical configuration errors.
Ensure session titles, descriptions, dates, times, access links, and accessibility accommodations are accurate and consistent across channels.
Serve as co-host for live sessions, managing technical setup, meeting links, and participant support.
Manage live-session chat by responding to questions, escalating issues, noting feedback, and maintaining an accessible and welcoming environment.
Provide elevated support for high-registration or high-visibility sessions, including technical checks, backup protocols, and real-time troubleshooting.
Coordinate audio and video setup, screen sharing, captioning, and assistive technology configurations.
Brief presenters on platform controls, accessibility features, participant management, and session logistics.
Monitor live-session audio, video, captions, and participant accessibility, intervening or escalating issues as needed.
Maintain post-session incident logs documenting technical issues, participant access barriers, and presenter follow-up needs.
Review recordings to identify examples of engagement and effective presentation, as well as technical problems, confusion, or improvement opportunities.
Document selected recording moments with timestamps, session context, and recommended actions or uses.
Coordinate with Programs and Marketing on the use of recording segments for training, promotion, or content, following participant consent protocols.
Analyze survey data using Microsoft database dashboards, HubSpot reporting tools, and Excel to identify patterns in satisfaction, completion, technical barriers, and content effectiveness.
Produce summary reports by session, presenter, topic, and time period for Programs, Marketing, and organizational leadership.
Identify recurring systemic issues and escalate recommendations through appropriate channels.
Track and report registration-to-attendance conversion, session completion, participant return, technical incidents, and survey themes.
Help refine post-session feedback processes, including survey design, timing, distribution, and follow-up.
Coach and support staff, volunteers, subject matter experts, and community presenters in virtual delivery, platform operation, audience engagement, and accessible communication.
Conduct orientations and technical walkthroughs for new or less experienced presenters.
Provide presenters with session-specific feedback based on recordings, participant chat, and survey data.
Develop and maintain presenter resources such as guides, checklists, and reference materials.
Model and reinforce warm, companion-like, non-authoritative communication in presenter interactions.
Act as the operational contact among Programs, Marketing, IT, and Customer Service regarding live-session logistics, publishing accuracy, and participant experience.
Proactively communicate with stakeholders about upcoming sessions, technical requirements, capacity, and follow-up needs.
Participate in planning meetings and contribute operational and participant-experience perspectives to program development and scheduling.
Support the integration of live-session data into HubSpot so engagement is captured, appropriately segmented, and available for follow-up and relationship management.
Perform other duties as assigned to support program delivery and organizational goals.