Production Coordinator

Pj Fitzpatrick•Harrisburg, PA

About The Position

P.J. Fitzpatrick is a family-owned home improvement company with over 40 years of experience serving homeowners across the Mid-Atlantic and Northeast. We specialize in exterior remodeling, including roofing, windows, siding, doors, gutters, and bath solutions. Our success is driven by skilled professionals, strong training programs, and a commitment to quality, integrity, and growth. Job Summary: The Production Coordinator fulfills a central logistics role responsible for ensuring a smooth transition and completion of required steps from Sale to Installation within our prescribed standards and timeframes. They are the primary liaison between the customer, installation crew, warehouse personnel, support partners and the assigned Project Manager.

Requirements

Strong computer skills
Superior time-management and organization skills
Ability to multi-task
Excellent oral and written communication
Detail oriented
Strong negotiator
Strong problem resolution and customer service skills
Sense of urgency
At least one (1) year experience working as a coordinator/dispatcher in construction, maintenance, or utilities industry.
High School Diploma or Equivalent

Responsibilities

Monitor job status queues to ensure cycle times are met for scheduling production-related tasks
Schedule installation with customer and crews with goal of achieving daily capacity targets
Ensure day of installations challenges are addressed and resolved (e.g. weather reschedules)
Maintain timely and regular communication updates with customer (ETA’s, scheduling, day prior install confirmations, problem resolution)
Work with Purchasing Manager and Warehouse to ensure materials are ordered and received
Coordinate with Project Manager to ensure installation details are prepared to send to crews
Ensure proper notation of all steps and customer communication is notated in operating system
Ensure job completion steps are completed by crew and project is closed out and paid in full
Inspect all post-install paperwork to ensure accuracy and completeness (in conjunction with Project Manager)
Maintain punch list, update operating system and track materials
Maintain daily communicate with crews to ensure progress of jobs and adjust schedule accordingly
Coordinate with Project Manager all final payment arrangements with customers and provide status update to Accounting regarding unpaid jobs.
Receive and resolve customer inquiries and concerns.
Ensure sub-crew invoices and paperwork are received and accounted for on daily basis
Submit information to accounting