Production Control Specialist

Sonaca•Saint Charles, MO

20h

About The Position

We are currently seeking a Production Control Specialist to serve as the primary point of contact for internal and external customers working to process sales orders, resolve customer requests, questions and complaints, and build lasting relations with our customers. They also ensure plant personnel facilitate flow of materials, tooling, paperwork, etc. between work centers to achieve 100% on-time delivery through proactive management of each sales order.

Requirements

High school diploma or high school equivalency preferred.
Candidates that do not have a high school diploma or high school equivalency will be required to take a pre-employment assessment to be considered for the role.
Background in manufacturing environment and Bachelor's degree preferred
Associate's degree (A. A.) or equivalent from two-year college in business, engineering, or materials management required with a minimum of 4 years’ customer service experience in aerospace manufacturing or closely related industry.
Or, a High School diploma or equivalent with a minimum of 6 years’ customer service experience in aerospace manufacturing or closely related industry
Quality
Communication
Interpretation of information furnished orally, written, and/or diagram form,
Time Management -well organized, possesses the ability to prioritize, maintain focus and follows through to end of projects
Customer relationship building
Works effectively independently and in a team environment
Capable of Practical Problem Solving and Decision Making using analytical skills
Use of Microsoft Office; Outlook, Word, Excel, and PowerPoint is required.
Effectively presents information, responds to questions in one-on-one and group environments
Proven understanding of process flows, lead-times and lean principles in a manufacturing environment
Knowledge of all Production Control functions
Ability to learn each product line’s capabilities and limitations
Technical skills and understanding of machinery and shop floor terminology
Ability to sit or stand for extended periods of time
Noise levels ranging from quiet to extremely loud
Required to wear Personal Protective Equipment (PPE) when working on the manufacturing floor including, but not limited to, eye, ear, and foot protection
May occasionally lift and /or move up to 10-50 pounds

Nice To Haves

Experience with Access software is desired.

Responsibilities

Serves as the Customer Point of Contact for all questions, concerns and problem resolution
Provides connection between the customer and various departments throughout Sonaca North America facilities
Ensures plant personnel facilitate flow of materials, tooling, paperwork, etc. in and between work centers to ensure 100% on-time delivery.
Manages customer short flows, AOG’s (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy
Customer Purchase Order activity
Serves as the main Point of Contact and resident expert for each assigned customer regarding issues such as: contract requirements and specific individual needs of the customers and/or their representatives, lead-times, etc.
Reviews all sales orders to filter FAI orders, verify pricing and lead time for sustaining orders
Review of all Purchase Order Changes and new order entry reports and apply changes, or work with others as necessary, to determine required actions, if any
Manage incomplete PO’s with customers to ensure all information meets Sonaca North America requirements
Relay customer changes; address, locations, contacts, and other important information to appropriate Sonaca North America personnel
Participates in weekly Contract Management reviews ensuring all engineering requirements are in place to support customer requirements
Customer Deliveries CSR will focus much of his/her attention on achieving 100% on-time delivery through proactive management of each sales order
Reviews all delivery schedules via system generated reports and customer portals
Regular use of ERP/MRP system to research, analyze and report the customer’s delivery situation
Status of all delinquencies, will know where they parts are within the plant and the projected delivery date
Able to perform a “Hands on” approach for status to the customer, done in the format they request or that they agree upon.
Identify potential problems, analyze and propose alternatives for resolution for any issues that may jeopardize on-time delivery.
Request, charge and track expedite costs as required.
Coordinates the efficient flow of product through the manufacturing process
Identifies and reports any capacity or throughput constraints found in process that jeopardizes customer’s demand
Communicate with internal Production, scheduling, shipping and purchasing to acquire dates to report to customers.
Reviews and analyzes standardized reports for potential customer scheduled demand issues
Purchased parts status
Regularly communicates with Purchasing Dept and suppliers on shortages and expedited items
Initiates purchase requisitions, works close with Purchasing Dept to ensure order placement
Provides regular status of purchased parts to applicable team members and customer as necessary
Customer Relations CSR is the “goodwill ambassador” and problem solver for both the customer and Sonaca North America
Continuously builds long-term relationships with the customers

Benefits

401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan — for access to counseling, consulting and other community resources
Wellness program
Tuition assistance