FNTS Production Control Analyst-Shift Hours: 3rd Shift: 11pm-7:30am (Thurs-Mon)

First National of Nebraska Inc.•Omaha, NE

3d•Onsite

About The Position

FNTS Production Control Analyst-Shift Hours: 3rd Shift: 11pm-7:30am (Thurs-Mon) ABOUT FNTS As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story – and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Shift Hours: 3rd Shift: 11:00pm To 7:30am (Thursday-Monday) About This Role: FNTS Senior NOC Specialist ABOUT FNTS As a nationally recognized trusted advisor in managed IT services for over 30 years, FNTS has a proven history supporting mainframe environments, along with a wide range of operating systems including: Windows, Linux, AIX and iSeries. FNTS also has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. FNTS operates one of the most secure, technically advanced data centers in the United States, where the full scope of its operations is based. Headquartered in Omaha, Nebraska, FNTS is a subsidiary of First National of Nebraska (FNNI). FNNI and its affiliates have $23 billion in assets and nearly 5,000 employee associates. Role Overview: FNTS Production Control provides round-the-clock (24 x 7 x 365) operational support to our various customers. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The Analyst role in Production Control is responsible for technology support for business partners and internal customers. This position supports Mainframe and Cloud Core Systems, as well as the underlying Infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

Requirements

Basic knowledge in desktop, server, and network operations
Knowledge of and experience in acting in a supporting role in an enterprise class IT operations environment
Must have excellent people skills
Must have excellent oral and written communication skill
Able to utilize desktop software to complete day-to-day tasks
Knowledge of mainframe, tape management, and batch operations
Demonstrated success working, collaborating, and establishing credibility and relationships with colleagues, senior leadership, business partners, and customers
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

1 year customer service experience in the Information Technology Industry
1 year operational mainframe experience
1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)
1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
1 year experience in desktop, server, and or network support

Responsibilities

Monitor and submit customer mainframe batch processes
monitor and report on customer network and/or server outages
Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli
Monitor customer communication via email or phone, open tickets to appropriate teams from email or phone requests
Monitor and participate in customer bridge calls when requested
Monitor report and communicate during weekend server patching activities
Provide and update documentation as requested
Assist with the creation and modification of runbook documentation
Assist with the creation and modification of process and procedure documentation
Recommend policy changes where needed
Uphold the FNN rules and guidelines put forth in the Employee Handbook
Recommend and implement process improvements where needed
Work with clients to address training needs
Other duties as assigned