FNTS Production Control Analyst-Shift Hours: 3rd Shift: 11pm-7:30am (Thurs-Mon)

First National Technology Solutions•Omaha, NE

1d•Onsite

About The Position

FNTS Production Control provides round-the-clock (24 x 7 x 365) operational support to our various customers. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The Analyst role in Production Control is responsible for technology support for business partners and internal customers. This position supports Mainframe and Cloud Core Systems, as well as the underlying Infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

Requirements

Basic knowledge in desktop, server, and network operations
Knowledge of and experience in acting in a supporting role in an enterprise class IT operations environment
Must have excellent people skills
Must have excellent oral and written communication skill
Able to utilize desktop software to complete day-to-day tasks
Knowledge of mainframe, tape management, and batch operations
Demonstrated success working, collaborating, and establishing credibility and relationships with colleagues, senior leadership, business partners, and customers
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

1 year customer service experience in the Information Technology Industry
1 year operational mainframe experience
1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)
1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
1 year experience in desktop, server, and or network support

Responsibilities

Monitor and submit customer mainframe batch processes
monitor and report on customer network and/or server outages
Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli
Monitor customer communication via email or phone, open tickets to appropriate teams from email or phone requests
Monitor report and communicate during weekend server patching activities
Provide and update documentation as requested
Assist with the creation and modification of runbook documentation
Assist with the creation and modification of process and procedure documentation
Recommend policy changes where needed
Uphold the FNN rules and guidelines put forth in the Employee Handbook
Recommend and implement process improvements where needed
Work with clients to address training needs
Other duties as assigned