Production Associate

CertaPro Painters•Mount Pleasant, SC

2d•$40,000 - $55,000•Hybrid

About The Position

The Production Associate of CertaPro Painters of Charleston is responsible for ensuring an extraordinary experience for our customers by managing subcontractor paint crews, ensuring excellent quality and a stress-free customer experience. This role involves managing production capacity to meet goals and client expectations, organizing, communicating with, and coaching painters to protect profit and raise gross margin, and creating a positive painter culture within the franchise. CertaPro Painters of Charleston is an independently owned and operated franchisee of CertaPro Painters, Ltd., a company that began operations in 1992 and has become the largest residential and commercial painting company in North America. A key requirement for this position is being bilingual (English/Spanish).

Requirements

Must be bilingual (English/Spanish)
Excellent communication skills in a variety of situations (from colleagues to clients to paint crews)
Extremely detail oriented (to ensure excellent quality control)
Reliable, always on time
Creative problem solver
Willing to pitch in and help with small tasks (such as completing a warranty call back job yourself)
Flexible with schedule, particularly when needed to ensure customer satisfaction
Accepts feedback and constructive criticism
Painting experience highly preferred but not required; we can train the right person

Responsibilities

Provide leadership for the production team (painting crews)
Be responsible for detail-oriented quality assurance on every painting job, to ensure customer expectations are consistently exceeded and customer experience is smooth and stress-free
Occasionally complete small painting jobs or warranty callbacks, when necessary to maximize paint crew time on largest, most valuable projects
Communicate with staff and painters to ensure vision and objectives are clear
Leverage our ROTOR system to recruit, onboard, train, operate and retain new painters and staff members when necessary
Facilitate team meetings to enhance team performance and achieve strategic objectives
Responsible for achieving and reporting of assigned business metrics and KPIs
Work with franchise owner to maximize production capacity through efficient job scheduling
Responsible for leading and implementing skill development plans, succession plans, and annual reviews of department team members
Ensure positive customer experience throughout the production process
Identify and address problems and opportunities for the company
Adopt, train and utilize new technologies
Support sales function by assisting with some proposals
Ensure that crews are producing jobs on or above Gross Margin
Ensure that Job-Site Supervisors are following all CertaPro Painters SOPs
Recruiting, Hiring, Training, and On-going Management and Development of CertaPro Painters Job-Site Supervisors and crews
Select, Setup, and Work with Subcontracting Crews (if applicable)
Facilitate the resolution of customer complaints promptly
Ensure that crews are meeting expectations set forth with customers regarding hours of work, customer needs, and communication (Who, How and When)
Coordinate Rainy Day Plan (RDP) to ensure optimal productivity of crews
Responsible for ensuring that a lawn sign is visible at every job (where allowed)
Ensure crews are in proper CertaPro Painters uniforms, Branded Shirts, and Painter Whites. JSSs are in Gold CertaPro JSS Branded Shirts
On-site production vehicles meet the Standard Operating Procedures (SOP) regarding signage
Ensure Quality Workmanship Standards
Ensure that Job-Site Supervisors are executing Daily Updates with the customer and office on completed work for the day, the progress of the job, the estimated completion time for the project, and the arrival time for the following day
Verify and facilitate the execution of Warranty Work promptly
Work with crews to ensure a score greater than 70% Net Promoter Score Rating
Responsible for inventory of equipment and its whereabouts
Put in all paint and supply orders for jobs
Identify production and quality issues in real-time
Distribute the Job Jacket and customer Completion Packet to the JSS
Ensure that franchise has written agreements for all projects with Subcontractors
Collect and Review Job Jackets from Crews
Track JSS NPS comments and themes to practice continuous improvement in the customer experience regarding production
Responsible for approving change orders for jobs in progress
Assume the franchise's Safety Officer role and follow set safety program
Provide Safety Training
Provide On-going Safety Inspections (Crew & Equipment)
Coordinate Safety Meetings and require all to attend and sign off
Ensure that crews are in strict adherence to all OSHA regulations