Production Assistant - Griffith - FT
About The Position
The Production Assistant supports the Production Manager in overseeing and coordinating merchandise processing and ensuring compliance with Goodwill’s retail policies and procedures. The role collaborates with store management to streamline retail operations, assists with employee training, and leads E-Commerce production efforts. It supervises hourly non-management staff and reports to the Store Manager, who evaluates performance annually. The position also embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- High school diploma or equivalent, or ability to obtain one through The Excel Center.
- Supervisory experience and strong leadership skills to manage teams, set expectations, and hold staff accountable.
- Ability to train, develop, and assess employee performance while fostering a positive and inclusive work environment.
- Excellent verbal and written communication skills for interacting with staff, customers, and management.
- Strong organizational and time-management abilities, with attention to detail and accuracy.
- Proficiency with point-of-sale systems, Microsoft Office Suite, and retail management software.
- In-depth knowledge of retail operations, including inventory control, merchandise processing, financial oversight, and merchandising strategies.
- Ability to resolve customer concerns professionally while maintaining high customer-service standards.
- Strong problem-solving, critical-thinking, and multitasking skills for managing operations in a fast-paced environment.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver’s license, and proof of insurance to travel to different job sites.
- Authorized to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static positions and look up or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to effectively and safely use standard office and light industrial equipment.
Responsibilities
- Assist in hiring, training, and supervising staff; ensure compliance with company policies and procedures and hold team members accountable for performance and conduct.
- Oversee daily store operations to ensure efficient workflow and coordination across departments.
- Monitor and analyze store sales, payroll, and operational expenses to maintain profitability and achieve financial goals.
- Enforce safety protocols and loss-prevention measures to maintain a secure work environment and reduce incidents of internal theft and shoplifting.
- Lead E-Commerce processing efforts and train Drive-Thru Ambassadors (DTAs) on E-Commerce procedures.
- Identify and communicate operational challenges, concerns, or improvement opportunities to the Production Manager; recommend and help develop action plans.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
