Production Assistant at Commercial HVAC company

Propeller Building Services•Lakeside, CA

24d•$25 - $27•Remote

About The Position

The Production Assistant supports daily operational activities by managing incoming communications, coordinating job assignments, and assisting with estimating workflows. This role serves as a key point of contact between customers, field technicians, and internal departments to ensure efficient scheduling, accurate job creation, and timely response to inquiries.

Requirements

Hands-on experience with ServiceTitan (required).
Experience in the Commercial Mechanical industry (HVAC, plumbing, or mechanical contracting environment).
Strong phone, email, and internal communication skills.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Strong organizational skills and attention to detail.
Experience coordinating work orders, dispatching, or job scheduling.

Nice To Haves

2+ years of experience in production coordination, dispatching, or operations support.
Experience working with field technicians and estimating teams.
Familiarity with commercial service operations and job lifecycle management.

Responsibilities

Answer and manage incoming phone calls and emails from customers, vendors, and internal staff.
Respond to and coordinate internal inquiries from field technicians regarding job details, scheduling, and support needs.
Create and enter new job requests in ServiceTitan .
Schedule and assign new jobs to the appropriate field technicians based on scope, location, and availability.
Create estimate opportunities in ServiceTitan for new service or project requests.
Assign estimate opportunities to the appropriate estimating department or estimator.
Maintain accurate job records and ensure all relevant information is properly documented.
Communicate job updates, scheduling changes, and job status to internal teams and field staff.
Track open jobs, pending estimates, and required follow-ups.
Support production and operations teams with administrative coordination and workflow management.
Ensure timely responses to all communications to maintain a high level of customer service.