Non CDL Truck Driver - Production Assistant

The Salvation Army•Worcester, MA
•Onsite

About The Position

The Production Assistant will complete driving routes for pickup and/or drop off of donations at the warehouse, assigned donation boxes, and donor homes. This role is responsible for the security and safe operation of the vehicle and other assigned equipment. The Production Assistant acts as a personal representative of The Salvation Army, ensuring courteous customer interactions and appropriate acceptance or refusal of donations, while strictly following the "Manual for Production Assistants". This position also involves instructing and supervising the Truck Helper, providing an example of professional conduct and work habits within The Salvation Army's work therapy program.

Requirements

  • Must be able to communicate effectively.
  • Valid driver’s license for assigned vehicles and acceptable DMV record.
  • Must pass the driving test.
  • Must be able to read maps and plan and prioritize daily route coverage.
  • Must be able to use an iPad with GPS, texting, and a truck inspection report.
  • Must have good communication and customer service skills.
  • Medical card required, depending on city and/or state requirements.
  • Passing a DOT Physical is a requirement of the job.

Nice To Haves

  • The Truck Helper is in a rehabilitation program and that good habits are taught by example as well as instruction.

Responsibilities

  • Complete driving routes for pickup and/or drop off of donations at the warehouse, assigned donation boxes, and donor homes.
  • Ensure the security and safe operation of the vehicle and other assigned equipment.
  • Promptly report all accidents involving the truck, personal injury, or property damage to the immediate supervisor and complete all necessary paperwork.
  • Perform daily walk-around inspection of the vehicle, checking essential components to maintain equipment in good operating condition.
  • Report any vehicle problems immediately to the supervisor.
  • Ensure the truck cab and box are clean and personal items are removed daily.
  • Plan daily routing based on assigned pick-ups and complete all scheduled calls, including boxes.
  • Treat all customers courteously.
  • Accept or refuse donations appropriately.
  • Strictly follow the “Manual for Production Assistants”.
  • Report any problems with pickups immediately to the dispatcher.
  • Maintain a professional appearance in compliance with the company dress code.
  • Maintain complete and accurate records.
  • Adhere to communication procedures.
  • Load and unload the assigned truck and others as requested.
  • Take proper care to secure and safely handle goods and materials during loading and unloading, using blankets, ropes, etc., to avoid damage and make optimum use of space.
  • Provide assistance to Thrift Store personnel when delivering items to ensure proper placement and location within the store.
  • Instruct and supervise the Truck Helper, keeping in mind their participation in a rehabilitation program.
  • Support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing an example of professional conduct and work habits.
  • Perform other duties as assigned by the immediate supervisor and/or Administrator.
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