Production Assistant (Character Escort) - Halloween Horror Nights

Universal Studios Hollywood • Los Angeles, CA

3d • Onsite

About The Position

This role is for a Production Assistant (Character Escort) for Halloween Horror Nights. The position involves interacting with guests, managing crowds for photo opportunities, escorting characters and their vehicles, and ensuring a safe and positive environment. The role requires strong communication and organizational skills, the ability to stand or walk for extended periods, and lift up to 25 lbs. Team members must be available to work at least 4 days per week during peak seasons, including mornings, evenings, weekends, and holidays. NBCUniversal is committed to equal employment opportunities and will consider qualified applicants with criminal histories in accordance with applicable laws.

Requirements

• Must be 18 years old or older
• Must possess strong organizational & communication skills both verbal & written.

Responsibilities

• Interact with guests and may have guest recovery situations, take photos for guest and commit to the Character Illusion.
• Review daily set sheet and snapshot. Perform Character Set as assigned. Escort Character and Character’s vehicles throughout the Theme Park.
• Manage crowds to ensure effective photo operations. Maintain Character set time, and Character placement & quality.
• Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner. Seeks to provide assistance to guests.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed