2nd Shift - Production and Fulfillment Supervisor
About The Position
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Merchology seeks a Production & Fulfillment Supervisor for our 2nd Shift 3 - 11 pm to join our Operations team. Reporting to the Senior Operations Manager, the Production & Fulfillment Supervisor is a critical role that is responsible for overseeing individual and team performance to successfully meet company cost, quality, and delivery objectives for the production of customized products.
Requirements
- Ability to stand for 7-9 hours per day.
- Previous leadership experience in a production environment
- Detail oriented, organized, and accurate
- Positive attitude and team leadership
- Ability to lift up to 40 pounds repeatedly.
- Ability to read and understand basic English instruction (colors, left/right)
- Excellent vision and fine motor skills to work with detailed products, small parts machinery, and fine threads.
- Excellent employee relations skills to lead in a team setting.
- Positive employee relations with all other staff
- Excellent ability to make collaborative decisions.
- Intermediate experience with Office 365 products (e.g., Outlook, Word, Excel)
Nice To Haves
- Experience working in a manufacturing or production setting.
- Bilingual English/Spanish
- Previous knowledge of sewing and embroidery machines
Responsibilities
- Take ownership and accountability for all safety and quality incidents within your area of responsibility.
- Manage individual and team performance through timely feedback and coaching conversations.
- Maintain SME knowledge of the machine operations under the purview of the position.
- Active participant in peak season staffing, including conducting interviews, training, and onboarding.
- Identify problems, develop solutions, and suggest changes when necessary.
- Maintain and communicate on key area metrics to team and stakeholders.
- Support project improvements across facilities and departments.
- Monitor attendance and keep accurate recordkeeping and documentation.
- Communicate positively within and across departments to gather information needed to make decisions.
- Take corrective action and work with manager on any disciplinary decisions up to written warning level.
- Effectively delegate and empower others to manage increasing workload as needed.
- Inspire, influence, and guide others to participate in common goals.
- Learn and implement EOS structure and principles for everyday success.
- Foster a culture centered around Merchology’s Core Values - exhibit Servant Leadership ideologies while coaching employees for success.
- Additional projects or duties as assigned.
Benefits
- Generous PTO (18 days per year)
- 8 company-paid holidays
- Hybrid work schedule for select departments
- 40 hours of paid volunteer time
- 401(k) with match
- Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
- Company-paid life insurance
- Company-sponsored social events
- Premium brand partner discounts
- Employee-led Committees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
