Production Administrator I - Req# 584

COCC•Avon, CT

3d•Onsite

About The Position

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success. Inspiring you to become extraordinary in work and life. We are looking for a dependable Operations professional who enjoys structured work, follows defined procedures, and plays a key role in keeping critical processing platforms running smoothly. This role supports daily production, reporting, and monitoring activities that help COCC deliver reliable service to our clients.

Requirements

High school or technical school diploma
Minimum of one year of computer operations experience
Ability to communicate effectively with all levels of staff and management
Basic knowledge of Microsoft Office applications
Ability to work on site full time, 3:30- midnight Monday through Friday.
Ability to work weekends, holidays, and extended hours as require
Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment.
COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens.
COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Responsibilities

Provide operations support to meet established service level agreements
Run assigned batch production schedules using defined scheduling tools
Apply approved ad hoc batch changes to daily production schedules
Identify and report abnormal batch conditions to the shift leader
Monitor alert communications for special Operations requests
Monitor the ATM network and apply corrective actions per documentation
Receive and post file transmissions according to schedules and procedures
Transmit file transmissions according to schedules and procedures
Run report loads and copies following established guidelines
Communicate load and copy issues or delays to the shift leader

Benefits

Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
Peer recognition programs