About The Position

The ideal candidate has at least one year of customer service or administrative experience, strong organizational and communication skills, and the ability to learn production planning processes and internal systems.

Requirements

  • High school diploma or GED required
  • At least 1 year of customer service, administrative assistant, office support, or similar experience.
  • Strong customer service and communication skills.
  • Professional phone and email etiquette.
  • Working knowledge of Microsoft Excel, Word, and Outlook.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Strong attention to detail and accuracy.
  • Self-motivated with the ability to take initiative.
  • Willingness and ability to learn production planning processes and company systems.

Nice To Haves

  • associate degree preferred
  • Previous manufacturing, production, inventory, order processing, or ERP experience is a plus but not required

Responsibilities

  • Provide administrative and customer service support to daily production operations.
  • Assist with production documentation, data entry, work orders, and inventory updates.
  • Learn and support production planning and scheduling activities.
  • Communicate with Production, Engineering, Sales, and other departments regarding operational and customer needs.
  • Maintain accurate production, inventory, and administrative records.
  • Answer and direct incoming phone calls professionally.
  • Greet visitors and coordinate incoming deliveries.
  • Assist with meeting and conference room scheduling.
  • Order lunches, office supplies, and other materials as needed.
  • Receive vendor invoices and obtain appropriate approvals.
  • Assist with invoice coding and follow up on invoice discrepancies or processing issues.
  • Monitor emails and communicate information to the appropriate departments.
  • Organize and manage multiple priorities in a fast-paced environment.
  • Perform general filing and other administrative duties as assigned.
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