Production Account Manager / Administrator III - Hybrid

State of Colorado•Denver, CO

2d•Hybrid

About The Position

Integrated Document Solutions (IDS) is a full-service, end-to-end document management operation. IDS advises, assists, and supports each agency’s needs, providing a wide variety of cost-efficient document solutions at a professional level. This position strategically aligns IDS service offerings with the needs of the customer base. This includes formulating a deep understanding of the customer initiatives and how IDS services will be applied to their specific needs. The Account Manager is responsible for building and maintaining strong client relationships while overseeing the successful delivery of products and services. Acting as the primary point of contact, the Account Manager ensures client satisfaction, drives account growth, and coordinates with internal teams to meet business objectives. The State of Colorado is committed to building and maintaining workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non-discriminatory practices in hiring, employment, and advancement opportunities.

Requirements

At least six (6) years of relevant experience in client relationship management as it relates to the production business and business growth related to the work assigned to this position OR A combination of related education and/or relevant experience in client relationship management as it relates to the production business and business growth an occupation related to the work assigned equal to at least six (6) years.
Work experience and qualifications must be specifically documented on your online application.
Must be a resident of the State of Colorado at the time of submitting your application.

Nice To Haves

Previous State Service related to the work assigned to the position
History of customer/client development building strong relationships with your accounts using exceptional customer service skill set.
Experience with United States Postal Service regulations with a detailed understanding of transactional printing
Strong understanding of the print work processing life-cycle, from order acquisition, estimating, proofing, pre-press, production, delivery and follow-up.
Ability to conceptualize the customer job requirements asking the correct and complete questions prior to job acceptance.
Able to analyze the assigned customer base and forecast potential work and volume fluctuations as well as future needs.
Excellent time management skills
Working understanding of Microsoft tools like MS Word and Excel
Familiar with working in a Customer Relationship Management system as well as Print MIS.
Ability to work under pressure in a team structured, deadline driven environment.
Ability to multi-task with high attention to details

Responsibilities

Manage day-to-day client accounts, ensuring deliverables are completed on time and within budget.
Collaborate with internal teams (Production, Variable Data Design and Operations) to ensure smooth execution.
Develop proposals, quotes, and presentations for client review.
Monitor account performance and proactively suggest improvements or new opportunities.
Develop print/mail specifications, analyze cost effectiveness, conduct bid requirements, and ensure the jobs are delivered timely and accurately.
Serve as the primary contact for assigned clients, fostering long-term partnerships.
Understand client business goals, challenges, and needs to provide tailored solutions.
Communicate project updates, address inquiries, and resolve issues promptly.
Support contract renewals and negotiations to ensure continued client engagement.
Contribute to growth targets by expanding account value.
Track and report on account billing.
Provide insights and recommendations to clients based on data and trends.
Maintain accurate records in CRM and account management systems.
Address issues and provide recommendations to vendors regarding paper stock, design layout and finishing requirements.
Coordinate with the Account Manager Team Lead on vendor outsourcing recommendations and cost.