EA-NGP VAN Product Writer I
EveryAction•Columbia, DC
About The Position
The EA-NGP VAN Product Writer I creates and maintains clear, concise, and accurate end-user content for NGP VAN products. As an early-career technical content contributor, this role supports the writing and editing of product help documentation, release notes, and customer-facing instructional resources. This role collaborates closely with product, support, and enablement teams to ensure accuracy and alignment with union client use cases and brand voice.
Requirements
- 1+ years of experience in writing, editing, or documentation support.
- Experience with help centers, customer support content, or SaaS product writing.
- Exposure to union clients or political campaign environments highly preferred.
- Bachelor’s degree in English, Communications, Technical Writing, or related field (preferred).
- Ability to write clearly and concisely for technical and non-technical audiences.
- Strong command of grammar, editing, and usage.
- Familiarity with digital organizing tools or CRMs is preferred.
- Comfort with working in multiple systems (Jira, Confluence, WordPress, LLM-style applications, etc.).
- Capacity to manage deadlines and accept feedback constructively.
Responsibilities
- Draft, edit, and publish basic help center content and release notes.
- Work from internal specifications, SME interviews, and product testing to translate features into written guidance.
- Contribute to templates and voice consistency in documentation.
- Perform light HTML or CMS formatting as needed.
- Capture and annotate screenshots.
- Participate in documentation review cycles and incorporate feedback.
Benefits
- Comprehensive benefits package that supports your health, well-being and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
