Product Validation Program Manager
About The Position
The Sonos Product Validation Team accelerates the journey from concept to customer by providing the tools, logistics, expertise, and real-world validation required to release extraordinary products. We rapidly deliver Sonos innovation with real-world confidence. As a Product Validation Program Manager, you’ll help deliver a consistent, high-quality field testing and product validation service to Sonos teams. You’ll plan and run end-to-end Hardware and Software programs with real customers, combining both product telemetry and user feedback to inform product readiness decisions.
Requirements
- Strong organization and attention to detail, ability to manage multiple workstreams with deadlines.
- Clear written and verbal communications, comfort working cross-functionally.
- Comfort working with metrics and dashboards, willingness to learn telemetry concepts and lightweight analysis workflows.
- Comfort working with technical partners (Engineering/QA/Release)
- ~2+ years of relevant industry experience in program management, operations, or QA.
Nice To Haves
- Experience with work tracking and documentation tools (Asana, Jira, Confluence or similar).
- Familiarity with the software development lifecycle.
- Interest in tooling and continuous improvement using automation, templates, and AI-assisted workflows to make the service faster and more consistent.
Responsibilities
- Deliver Product Validation programs using standard playbooks - including test pool creation, program plans, communications, dashboards, surveys, and success metrics.
- Coordinate tester cohorts and logistics, including onboarding, NDAs and hardware/build/feature access.
- Manage build distribution, participant communications and coordinate updates with Product, QA, Engineering, Release, and CX stakeholders.
- Partner with Product, Data and Engineering to ensure telemetry is available, and track indicators like engagement, adoption, repeat use, and task success alongside feedback.
- Maintain program dashboards and status reporting to surface decision-ready summaries and recommended actions.
- Support release decision points by contributing clear confidence assessments and Go/No-Go recommendations.
- Drive continuous improvement: keep templates and documentation current, identify and resolve process gaps, and leverage automation and AI-assisted workflows to increase speed, consistency, and quality.
Benefits
- Medical, Dental, and Vision Insurance
- A 401(k) plan with company matching and immediate vesting
- An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
- 80 hours of sick time upon hire, refreshed annually
- Up to 12 paid holidays per calendar year
- Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
- Company-paid Disability, Life, and AD&D Insurance
- Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
- Mental health benefits to support your holistic well-being
- A generous employee discount program & Sonos Radio HD - on us!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
