Product Training Coordinator

Oshkosh Corporation•McConnellsburg, PA

38d•Onsite

About The Position

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. The Product Training Coordinator will handle multiple functions that range from coordinating the acquisition of training materials for course conduct, scheduling meals for classes both locally and in location, and ensuring each training customer is properly taken care of. The Product Training Coordinator is the primary interface with the customer prior to the physical training. Their main responsibility is ensuring a positive customer experience. YOUR IMPACT These duties are not meant to be all-inclusive and other duties may be assigned.

Requirements

High School Diploma or its equivalent.
One (1) year of experience in a related field.

Nice To Haves

Strong verbal and written communications.
Attention to detail.
Proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
Excellent customer service skills.

Responsibilities

Coordinate catering for all classes conducted.
Participate and schedule meetings while supporting daily activities for each class and instructor.
Communicate with external and internal customers to ensure training is achieved to their standards and requirements.
Support customers with questions about our product offerings and issues encountered with enrollments in classes and computer-based learning by answering training emails and voicemails.
Collaborate with department head on budget restrictions, scheduling concerns, and the day-to-day operations of the product training team.
Order and maintain appropriate levels of supplies for classes and building including student manuals/schematics, PPE, branded merchandise, snacks, drinks, and janitorial supplies.
Support and host both internal and external customer visits.
Maintain KPI data.
Track and invoice pay by account orders.
Compile monthly finance reports including credit card sales and customers invoiced.
Acquire machines for classes when needed by coordinating consignments and rentals.
Interface with cleaning and maintenance crews to maintain training center.
Ensure positive customer experience.