Product Trainer

Virtual Benefits Administrator• US,

4d•$70,000 - $85,000•Remote

About The Position

At VBA, our mission is simple: We make the healthcare experience better for everyone. We help healthcare payers, Third-Party Administrators (TPAs), and benefits organizations modernize operations, streamline workflows, and deliver better experiences through innovative technology solutions. As a Product Trainer, you play a critical role in bringing that mission to life. You will partner directly with clients throughout onboarding, implementation, and adoption, helping them confidently leverage VBA's platform to achieve their business objectives. By translating product functionality into practical, real-world workflows, you will empower users to work more efficiently, embrace new processes, and maximize the value of their investment in VBA. This is more than a software training role. You will serve as a trusted client partner and subject matter expert, helping organizations navigate change, accelerate adoption, and build long-term success with VBA's solutions. Your ability to connect healthcare operations with technology will directly influence client satisfaction, user engagement, and implementation success.

Requirements

3+ years of experience in TPA, health plan, benefits administration, or healthcare operations environments
Strong understanding of healthcare administration workflows, including claims processing, benefit administration, and related operational functions
2+ years of experience delivering software or technology training to clients or end users
Experience facilitating virtual and instructor-led training sessions
Ability to explain technical concepts to both technical and non-technical audiences
Experience creating and maintaining training materials and documentation
Strong facilitation, communication, and relationship-building skills
Excellent organizational skills with the ability to manage multiple client engagements simultaneously
Ability to work independently in a remote environment
Demonstrated agility in live client training environments, including the ability to answer questions in real time, adapt explanations on the fly, and pivot delivery based on client needs and understanding.
Ability and willingness to travel to VBA headquarters and to client sites as needed

Nice To Haves

Experience training users on healthcare technology, claims administration systems, member portals, or analytics platforms
Knowledge of VBA products and solutions
Familiarity with SQL or data-related concepts
Project management experience
Experience working within SaaS implementation environments

Responsibilities

Deliver engaging virtual and in-person training sessions tailored to client business needs and user roles.
Facilitate instructor-led training for administrators, operational users, and client stakeholders.
Translate complex product functionality into clear, practical workflows and business use cases.
Adapt training approaches to varying learning styles and audience experience levels.
Partner with clients during onboarding and implementation activities.
Review implementation assessments and understand client workflows, operational processes, and business objectives.
Support knowledge transfer efforts that prepare clients for successful go-live activities.
Participate in implementation meetings and client status discussions as needed.
Develop, maintain, and enhance training materials, guides, recordings, and supporting documentation.
Coordinate training schedules aligned with implementation milestones and go-live timelines.
Record and organize training content for future client and internal use.
Assess training effectiveness and identify opportunities for improved client learning outcomes.
Gather client feedback and recommend enhancements to training programs, documentation, and product usability.
Stay current on product enhancements and continuously expand product expertise.
Partner with Implementation, Functional Architecture, Product, and Data Integration teams to ensure a seamless client experience.
Act as a subject matter expert on product functionality and client workflows.
Support organizational knowledge-sharing initiatives and internal training efforts.

Benefits

12 Paid Holidays
Responsible Time Off
Volunteerism Day
Paid Parental Leave: 2 Weeks: Bonding Leave
Paid Parental Leave: 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)
Life insurance-$500,000 guaranteed issue
Short- and long-term disability insurance
Employer match on employee 401(k) contributions
Broadband Reimbursement up to $120
Health Insurance (3-Medical Plan Options)
Dental- Company sponsored benefit
Vision- Company sponsored benefit
Employee Assistance Program