Professional, Product Support

JLL•Nashville, TN

4d•$55,000 - $70,000•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Product Support Specialist — LeasingOS Portfolio Management About the role LeasingOS is a fast-growing product within JLL’s leasing technology portfolio, and we are scaling our product and support function rapidly as we extend it across the business. As a Product Support Specialist, you will serve as a product expert for the Portfolio Management capabilities of LeasingOS - the connective tissue between our brokers and the product. You will represent Portfolio Management to our users, train brokers to use it effectively, and uphold a consistently high standard of quality and service across our lease abstraction work. This role demands exceptional attention to detail. As we transition lease abstraction toward an AI-driven process, accuracy is non-negotiable: you will be relied on to spot issues in lease data that others miss and to keep the quality of our output high.

Requirements

Experience in lease abstraction or lease administration, with the demonstrated ability to spot issues and discrepancies in lease data
Exceptional attention to detail and a strong commitment to quality of work and service
Excellent interpersonal and communication skills, including the confidence to manage demanding or time-pressured conversations and keep them productive
Comfortable managing expectations and competing priorities in a fast-paced environment
Comfort with, and interest in, AI-supported workflows
Self-directed, with a bias toward continuous learning and initiative
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it
Conducting detailed quality review of abstracted lease data, identifying discrepancies and resolving issues to maintain a high standard of accuracy and service
Supporting the lease abstraction process by serving as a point of contact for our offshore abstraction team, resolving their questions to keep delivery moving smoothly
Resolving recurring user queries through our support channels, providing consistent, professional and timely responses
Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care
Supporting stakeholder communication on topics including pricing and product vision