Product Support Specialist, Ecotec

Terex Corporation•Newton, NH

11d•Remote

About The Position

This is an opportunity to undertake responsibility for all training and applications aspects for the full Ecotec product portfolio in US. This role will involve supporting the Ecotec dealer network, through training, pre-sales support and some aspects of aftersales support. The ideal candidate will have experience within the industry and enjoy the challenge of working within a growing team to provide world class support.

Requirements

Ideally educated to degree level or equivalent with a good understanding of the tree care industry, of the various applications that the equipment can operate in, along with an appreciation for the expected performance of the machines.
Experience working on site with similar equipment.
Ideally experienced in providing training that includes web-based seminars, group sessions, training videos, and more.
Experience of working in a customer facing environment
Competent with Microsoft Office tools
Ability to communicate effectively internally and externally with strong presentation and oral skills
Proven ability to present to a large group of people.
Someone who cultivates a team spirit with the respect of others’ ideas and requirements
Ability to work effectively as part of a multi-discipline team
Capable of working on their own initiative and as part of a team as and when required
Ability to manage multiple tasks / projects at one time
Able to assess workload and commit to realistic timelines with given resources
Excellent attention to detail
Flexible to new ideas and an innovative thinker
Willingness to travel (including some weekends)
Travel is approximately 50%,Weekend travel is also just an exception, maybe if there was a tradeshow or similar.
Prolonged periods sitting at a desk and working on a computer (90%)
Ability to lift up to 20lbs on occasion
Walking , bending, kneeling
Repetitive motions that may include the wrist, hands, or fingers
Ability to work in a manufacturing environment where loud noise is present

Responsibilities

Providing dealer / customer support with machine demos, training and set up on site.
Coordinating and successfully deliver structured training schools to the sales & service teams of our worldwide dealer network. This will ensure that they are conversant with the features and benefits of our product range and are also aware of unique selling points compared with the competition.
Provide application support for the Ecotec product range and assist in developing and delivering customer sales proposals.
Build strong client relationships with both end user customers and dealers. This will include regular visits to dealers and customers to obtain direct feedback
Maintain and update a library of stored information on case studies.
Investigate new applications for existing products.
Determine training requirements that include web-based seminars, group sessions, training videos and more.
Assist and develop sales support information (i.e. feature & benefits presentations, competitor comparisons and sales training material,) for the dealer network.
Assist in co-ordinating new product preview events, dealer forums and communication.
Maintains understanding of new educational and training techniques and methods.