Product Support Specialist

BusPlanner

83d•Remote

About The Position

BusPlanner is building a world-class Client Services practice, and we are looking for driven, talented, and technically-minded Product Support Specialists to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation. Who we are BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started!

Requirements

3+ years in a client-facing technical support or product support role
Strong proficiency in Windows environments (admin, configuration, command-line operations)
Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
A proactive, problem-solving mindset and a desire to take ownership of technical challenges
Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting

Responsibilities

Deliver industry-leading product and technical support to clients from across North America
Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns
Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications
Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues
Create and update help modules, client-facing documentation, and internal troubleshooting guides
Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage