Product Support Specialist - Future Opportunities

Jobber•Edmonton, AB

8d•CA$50,000 - CA$67,600•Onsite

About The Position

This posting is for future opportunities on the Customer Success team at Jobber. Jobber aims to help small businesses, specifically in the home services sector (plumbers, painters, landscapers), succeed by providing technology to manage quoting, scheduling, invoicing, and payments. The company culture emphasizes transparency, inclusivity, collaboration, and innovation, recognized by various awards. The Customer Success department embodies these values, focusing on authentic interactions, customer empowerment, and top-tier customer service.

Requirements

1 year of contact centre experience, preferred.
Agile and adaptable to solve problems quickly in a fast-paced, changing environment.
Empathetic to customer journeys and comfortable diving into their issues.
Clear and effective verbal communication skills, able to articulate information concisely with a friendly demeanor.
Ability to craft professional and empathetic written responses via email and chat, with attention to detail and clarity.
Curious and able to ask questions and probe to provide great customer service.
Reliable for customers and the success team.
Resilient in the face of adversity and able to learn from challenging interactions.
Confident with technology, including touch typing for high-volume chats and navigating cloud-based software.

Responsibilities

Respond to inquiries about the entire Jobber ecosystem from new and existing customers via live chat, phone, or email.
Troubleshoot issues or problem-solve questions related to features, bugs, or workflows.
Maintain high channel productivity across different communication mediums.
Act as a liaison for customer feedback to product and technical teams.
Build a knowledge base of FAQs and document all customer feedback and recommendations to inform future decisions.