Product Support Specialist - Privacy Systems & Window Treatments

Inpro • Muskego, WI

9h

About The Position

Inpro is seeking a Product Support Specialist for its Privacy Systems (Clickeze) and Window Treatment (Inpro WT) divisions. This role will handle daily sales and customer service support functions for the product team. The Product Support Specialist will be a member of the Product Management team, supporting Inpro sales and customer service with product data, custom quotes, and technical information, aiming to become a product expert. The ideal candidate is organized, detail-oriented, collaborative, and interested in product management.

Requirements

• 2-year technical degree or 1-3 years relevant work experience.
• Ability to make good decisions, prioritize tasks and follow through to completion.
• Ability to work well under pressure and meet deadlines.
• Working knowledge of office equipment and software applications.
• Willingness to learn and grow your career.

Nice To Haves

• Experience with B2B products in a manufacturing setting.
• Knowledge of commercial and healthcare design trends.
• Passion for commercial design trends and understanding market needs.

Responsibilities

• Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
• Create part numbers and custom quotes for the sales and customer service teams.
• Verify dimensions on customer supplied order forms and send to vendors for quotes.
• Provide product data and information upon request and help product managers develop internal product information resources.

Benefits

• Health insurance
• Dental insurance
• Generous employer 401k contributions
• Flexible spending account
• Tuition reimbursement
• Generous paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree