Product Support Specialist

Altus, LLC•Aberdeen Proving Ground, MD

2d•$85,000 - $130,000•Onsite

About The Position

We are seeking a Product Support Specialist to work with the Joint Technical Coordinating Group for Munitions Effectiveness (JTCG/ME) Program Office supporting Joint Munitions Effectiveness Manual (JMEM) products.

Requirements

Bachelor's degree in a STEM discipline, Information Technology, Information Systems or Business Systems and 3 years of relevant experience OR In lieu of degree, 5 years of relevant experience
SECRET Security Clearance required with the ability to obtain TOP SECRET
Experience working with relational databases and database management systems
Basic programming or scripting experience, with the ability to make minor code modifications, troubleshoot existing functionality, and support software enhancements.
Ability to understand existing software code and work with developers or technical teams to identify and resolve issues.
Must be able to work independently, be detail oriented and organized
Ability to communicate effectively, both orally and in writing, among a variety of audiences
Experience working with military systems and databases.

Nice To Haves

Weaponeering
Targeting
Vulnerability/Lethality Modeling

Responsibilities

Provide technical and data support to the JTCG/ME Capabilities and Standards (C&S) Integrated Product Team (IPT), including maintaining and updating technical databases and repositories to support the integration of approved data.
Support data requests by reviewing requirements, coordinating the collection and approval of information, and distributing approved data to authorized users.
Coordinate with government personnel, technical teams, external data and model suppliers, and other stakeholders to resolve technical issues and support program requirements.
Maintain and update product documentation, graphics, help files, technical publications, and other program materials.
Support the publication and distribution of approved and maintain associated distribution records and accounts.
Maintain historical archives and master copies of technical handbooks and other JTCG/ME materials to support future revisions and modifications.
Prepare and maintain records of archived program materials and coordinate disposition activities with the Government.
Support technical meetings and working groups through virtual participation and approved CONUS travel.