Product Support Specialist

EnableComp • United States - Remote, TN

10d • Onsite

About The Position

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM. The Product Support Specialist is responsible for analyzing Implementation and Integration requests to support the implementation and Operations departments as new clients and products are onboarded/integrated into EnableComp Systems. This role will diagnose and report product related issues to support our operations staff.

Requirements

• Familiar with claims and IT systems.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Regular and predictable attendance.
• Proven experience writing business requirements and/or creating business rule specifications.
• Ability to thrive in a fast-paced environment while managing multiple projects with competing priorities successfully.
• Demonstrated experience coordinating and managing initiatives, small projects among business operations and IT staff.
• Highly organized and possesses excellent communication skills.
• Superior analytical and problem-solving skills.

Nice To Haves

• Bachelor’s Degree preferred.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Work Collaboratively with Implementation team and Operations on implementing new clients into EnableComp Systems (Enforcer/ETL/Supplemental Files, etc.).
• Provide support to Operations staff on product related issues.
• Collaborate with internal teams to identify and/or resolve product issues.
• Maintain department SLAs on ticket response time.
• Perform research and analysis within various vendor portals on claim submission behavior.
• Assist with testing on Product team enhancements and deployments.
• Support Account management staff with client research.
• Monitors on-going changes for data improvements.
• Use of independent judgement and discretion as it relates to responsibilities detailed above.
• Other duties as required.

Benefits

• We are committed to building and maintaining a culture centered around fostering the professional growth and development of our people.
• Investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here.
• company that values its employees and is dedicated to helping them achieve their full potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree