Product Support Specialist

Medline Industries, LP•Chicago, IL

9d•$23 - $34•Hybrid

About The Position

Medline is hiring for a Product Support Specialist in the Capital Equipment & Furnishings division! This position is located at the Merchandise Mart in Chicago, IL on a hybrid basis. The Product Support Specialist will provide in depth knowledge and support to various internal product and sales teams.

Requirements

High school diploma or equivalent.
At least 1 year customer service experience.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Nice To Haves

Bachelor’s degree.
Previous healthcare experience.

Responsibilities

Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
Accurately cross-reference and/or research external brands to identify corresponding Medline products.
Identify and report training deficiencies to Product Manager or Senior Product Support Specialist.
Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
Report product issues/concerns.
Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
Provide administrative support and respond to sales rep questions as needed.
Works effectively in a high-volume, high-visibility environment, balancing competing priorities and delivering results under pressure.