Product Support Specialist

Sihl•Tampa, FL

About The Position

The Product Support Specialist supports and optimizes wide format media operations to ensure high-quality output and efficient workflows. The role includes color profiling, product quality testing, equipment maintenance and troubleshooting, and evaluation of new media to maintain consistent production standards. It works closely with sales, customer service, operations, marketing, product management, and IT to align production capabilities and product information with business needs and support process improvements. The position also supports product data management by maintaining accurate product information, assisting with price updates, and contributing to basic market analysis. Data accuracy across PIM and ERP systems is important, while remaining a supporting function to the core operational focus. The role requires strong technical and analytical skills, attention to detail, and hands-on experience with wide format printing technologies.

Requirements

Strong computer literacy and ability to navigate design, production, and workflow software efficiently.
Hands-on experience with digital printing equipment.
Ideally, at least 3 years of experience in wide format printing or a similar production environment.
Proficiency in Microsoft Excel.
Experience using RIP software, such as Onyx, EFI, Fiery, or similar platforms, to manage color, layout, and print queues.
Familiarity with color management tools and ability to ensure accurate color output across materials and devices.
Working knowledge of color theory, including density, gamut, ink limits, and color profiles.
Strong understanding of marketing and/or business principles and ability to support brand consistency and visual communication goals.
Excellent communication and cross-departmental collaboration skills.
High attention to detail and strong organizational and analytical skills.
Physical capability to lift more than 50 pounds when handling material rolls, substrates, and equipment components.

Nice To Haves

Experience with PIM, ERP, or e-commerce systems.

Responsibilities

Perform routine maintenance and troubleshooting on wide format printers and other equipment.
Calibrate printers and manage color profiles.
Monitor ink levels, media usage, and equipment performance.
Coordinate repairs or service with vendors or technicians when needed.
Enter, update, and maintain product data in internal systems, such as PIM, ERP, and e-commerce platforms.
Ensure product data is accurate, complete, and consistent across sales and marketing channels.
Maintain product item descriptions, price sheets, and product specifications.
Collaborate daily with customer service, sales, and operations to align product data with business needs.
Coordinate with marketing, product managers, and IT to collect and validate product-related information.
Answer customer questions, troubleshoot issues, and provide product support to ensure a positive user experience.
Produce and fulfill orders of printed samples for customers and sales.
Work with product management on quality testing to ensure print materials meet accuracy, design, and production standards before release.
Support price updates and contribute to basic market analysis.