Product Support Specialist

Roxtec Inc•Tulsa, OK

9d•Hybrid

About The Position

The Product Support Specialist works alongside Segment Teams to provide foundational support to internal and external customers. This includes assisting with product selection, quotations, availability, and ordering of Roxtec products and components. Targeted accounts include power, data centers, advanced facilities, rail infrastructure, heavy vehicles, process industries, and telecom.

Requirements

Strong written and verbal communication skills
Basic negotiation and conflict resolution abilities, with demonstrated interest in troubleshooting and problem-solving
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong mathematical, technical, and mechanical aptitude
Self-starter with solid organizational skills and attention to detail
Ability to learn technical concepts and apply them in customer-facing scenarios
Comfortable working in a collaborative, cross-functional environment
High School Diploma or equivalent
Associate’s degree or equivalent experience
Minimum 1 year of inside sales or customer service experience

Responsibilities

Provide basic technical support for standard Roxtec products and applications.
Demonstrate a moderate understanding of product offerings to assist with accurate recommendations.
Make product suggestions based on customer application requirements under guidance.
Review customer specifications to support product fit decisions.
Assist in consultations with new customers to understand industry needs and recommend standard solutions.
Coordinate with Sales and Design teams; may assist with Engineering communication under supervision.
Support the creation of documentation and quotations for standard product configurations.
Manage CRM and ERP systems to process RFQs, track orders, and resolve basic discrepancies.
Provide courteous and professional support to internal and external customers.
Attend training and meetings as needed; occasional travel may be required.
Perform other duties as assigned.

Benefits

401(k) Plan with Company Contribution
Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.
Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
Life Insurance: Company-paid coverage to provide added peace of mind.
Paid Time Off: Includes holidays, vacation, and personal days, tailored to your position.
Career Development Opportunities
Education and Tuition Reimbursement
Flexible or Hybrid Schedules
Climate-Controlled Workspaces
Exciting Bonus Opportunities