Product Support Specialist

Saronic Technologies • Austin, TX

1d • Onsite

About The Position

We are seeking a Product Support Specialist to support day-to-day Mission Support operations at our Austin facility. This individual contributor role is responsible for managing service parts inventory while supporting delivery coordination, warehouse operations, logistics, and warranty administration to ensure the right parts and equipment are available at the right time to support our growing fleet.

Requirements

• Bachelor's degree preferred, or equivalent professional experience in supply chain, logistics, warehouse operations, or a related field.
• Minimum of 3 years of experience in inventory management, warehouse operations, logistics, or supply chain within technology, manufacturing, or related industries.
• Experience supporting warehouse startup activities or implementing inventory management processes is strongly preferred.
• Working knowledge of inventory management, demand planning, logistics coordination, and warehouse operations.
• Experience using Warehouse Management Systems (WMS); CRM experience is a plus.
• Proficiency with Microsoft Excel for reporting, inventory analysis, and forecasting.
• Familiarity with shipping, receiving, pick/pack/ship operations, delivery coordination, and inventory documentation.
• Experience operating both stand-up and sit-down forklifts; current forklift certification or the ability to obtain certification is preferred.
• Understanding of warranty administration or RMA processes is preferred.
• Highly organized with exceptional attention to detail.
• Strong problem-solving skills and a continuous improvement mindset.
• Ability to work independently while collaborating effectively across cross-functional teams.
• Strong verbal and written communication skills.
• Willingness to learn new processes, products, and operational workflows while seeking guidance when appropriate.

Nice To Haves

• CRM experience is a plus.
• Current forklift certification or the ability to obtain certification is preferred.
• Understanding of warranty administration or RMA processes is preferred.

Responsibilities

• Manage day-to-day service parts inventory levels at the Austin Mission Services facility.
• Forecast inventory demand and align stocking levels with operational and customer requirements.
• Maintain accurate inventory records within warehouse management systems (WMS) and CRM platforms.
• Perform cycle counts, inventory reconciliation, and stock audits to ensure inventory accuracy.
• Develop working knowledge of Saronic's service parts catalog and inventory processes.
• Receive, inspect, stock, and organize inbound shipments.
• Manage outbound logistics, including pick, pack, and ship activities for service operations.
• Coordinate delivery load-outs and prepare customer shipping documentation.
• Optimize warehouse layout, storage locations, and tooling to improve operational efficiency.
• Operate material handling equipment, including forklifts and pallet jacks, as required.
• Partner with internal teams and logistics providers to ensure timely, accurate, and cost-effective transportation.
• Support warranty administration by maintaining accurate warranty records and documentation.
• Coordinate Return Merchandise Authorization (RMA) activities with internal stakeholders.
• Assist with warranty claims processing and tracking in accordance with established procedures.
• Build familiarity with Saronic's warranty policies, service workflows, and customer support processes.
• Support development and maintenance of standard operating procedures (SOPs) for warehouse, inventory, logistics, and warranty operations.
• Identify opportunities to improve inventory accuracy, warehouse efficiency, logistics responsiveness, and service operations.
• Help scale warehouse and inventory processes as fleet and service requirements continue to grow.
• Follow established procedures while proactively escalating unfamiliar parts, shipments, delivery requirements, or warranty issues when guidance is needed.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Generous PTO and Holidays
• Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• 401(k) plan with company match
• Equity options to give employees a stake in the company’s success
• Basic life insurance and short- and long-term disability coverage
• Discounted pet insurance options including 24/7 Telehealth helpline
• Free lunch benefit and unlimited free drinks and snacks in the office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree