Product Support Specialist IV
About The Position
At 5th Axis , we’re global leaders in precision machining, automated production, and turnkey manufacturing solutions. From workholding systems to zero-point technology—we design, build, and deliver it all. We don’t just make products; we empower machinists and manufacturers worldwide. If you’re passionate about solving technical challenges, love helping people, and want to be part of a team that’s shaping the future of advanced manufacturing, we want you here. Are you energized by helping others succeed? Do you enjoy troubleshooting, teaching, and making complex machining challenges easier for customers? As a Product Support Specialist , you’ll be the first point of contact for machinists, engineers, and partners who rely on our products every day. You’ll combine your CNC machining know-how with customer-first service to provide technical support, guide product selection, and make sure every interaction reflects the 5th Axis standard of excellence.
Requirements
- 3+ years as a CNC operator, setup machinist, or similar technical role.
- Strong knowledge of 3, 4, and 5-axis machining centers, workholding, and zero-point systems .
- Excellent communication skills—you can explain technical concepts clearly.
- Familiarity with ERP and CRM platforms (Epicor and Salesforce a plus).
- Highly organized, detail-focused, and able to juggle multiple priorities.
- High school diploma or equivalent required; technical degree, certificate, or apprenticeship preferred.
Nice To Haves
- Bilingual (English/Spanish) is a plus, but not required.
Responsibilities
- Provide hands-on technical support for workholding products, zero-point systems, and related accessories .
- Troubleshoot customer machining issues and escalate complex cases to engineering when needed.
- Respond to inquiries via phone, email, and other platforms —always with professionalism.
- Assist with order entry, RMAs, shipping coordination, and replacement parts .
- Document interactions, issues, and solutions in CRM and ERP systems (Epicor, Salesforce preferred).
- Deliver training and product knowledge to customers.
- Share feedback with internal teams to drive continuous product and service improvements.
Benefits
- Competitive salary + performance-based bonuses
- 100% company-paid medical & dental premiums
- Company-paid life & disability insurance
- 401(k) with 4% match
- Generous PTO + paid holidays
- Real opportunities for career growth and advancement (90% of our managers started here!)
- Supportive, non-corporate culture where your ideas matter
- Fun and meaningful team events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
