TriStar JCB - Product Support Sales Representative

JCB North America • Murfreesboro, TN

5d • Onsite

About The Position

The Product Support Sales Representative is responsible for the sales of TriStar JCB’s parts and service solutions. As a PSSR, you will perform inspections on customer owned equipment and make service and repair recommendations to develop customer-driven solutions utilizing TriStar JCB’s unique abilities as a JCB authorized dealer.

Requirements

• High school diploma or GED.
• Strong mechanical aptitude and understanding of equipment maintenance and repair practices.
• Strong computer skills including Microsoft Office and CRM software.
• Valid driver's license with acceptable driving record.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Nice To Haves

• Associate degree, technical training, or equivalent work experience preferred.
• Previous outside sales, product support sales, service sales, parts sales, or customer support experience.
• 3+ years of experience in heavy equipment, construction equipment, agriculture equipment, truck, diesel engine, or related industries.
• Exceptional customer service and relationship-building skills.
• Strong sales, negotiation, and closing abilities.
• Ability to identify customer needs and recommend value-driven solutions.
• Strong organizational and territory management skills.
• Self-motivated with the ability to work independently.
• Strong communication skills, both verbal and written.
• Ability to prioritize and manage multiple opportunities simultaneously.
• Strong problem-solving and analytical abilities.
• Professional presentation and interpersonal skills.
• High level of accountability and personal ownership.
• Strong desire to compete, win, and exceed expectations.

Responsibilities

• Establish new customer accounts
• Service and maintain existing customer accounts
• Meet and exceed strategic goals
• Utilize CRM system to manage customer relationships
• Develop strong customer relationships
• Respond quickly to leads and qualify customers
• Develop equipment quotes, financing quotes, and other sales proposals as needed
• Meet set requirements for continued professional development
• Other duties as assigned

Benefits

• medical
• dental
• vision insurance
• 401 (k) retirement plan
• paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED